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In January 2012 I launched My Beautiful Eyes Campaign, calling for the UK government to regulate the refractive eye surgery industry.
This resulted in a surprisingly high number of people asking for my advice, and so I set up MBE Foundation, a patient advocacy service...
Optical Express Ruined My Life - Discuss...


Tick tock... 13 Jul 2018 21:33 #1

Two days ago I received this chilling message from Twitter!

And I can assure you that on this occasion Optical Express are not responsible - but I know who is!

This was the work of a very desperate man, following questions he was asked by a journalist a few hours earlier!

He, along with so many others who’ve conspired with him, is finally facing public exposure for fraudulent activities spanning more than fifteen years!

And although the full story won't be publicised just yet, I don't think we'll have to wait too long!

And when this happens, I intend to name and shame all those who’ve turned a blind eye to this man's activities for so many years, including members and prominent trustees of the Royal College of Ophthalmologists!

And the ‘multiple account’ that I believe was reported to Twitter as belonging to me? It most definitely does not!

Meanwhile, it’s been too long since I last posted these words...

Tick tock :kiss:

Luther Pendragon 12 Jul 2018 20:18 #2

I so wish I could have seen the expressions on Simon Whale and David Moulsdale’s faces last week, when emails popped up from Shadow Chancellor John McDonnell - Subject Access Requests to Luther Pendragon and Optical Express :kiss:

A few weeks ago an Optical Express insider provided me with more info about Luther Pendragon, that it wasn’t just me they were paid to discredit with press/media, MPs, etc…, but John McDonnell too, because of his ongoing support - since 2012 - for me and My Beautiful Eyes campaign for government regulation.

And while we were discussing the evidence I’d been sent, John googled Luther Pendragon...

'The statement claimed that Luther Pendragon is:
Unwilling to comment about the very sizeable funds which had been spent by the Church of England for procuring their scandal management services

I've previously posted about FODO director Alan Tinger, closely allied with Optical Express, and Luther Pendragon's SAR disclosure admitted that they had also been advising his questionable ‘federation' in relation to me!

And this article about Luther Pendragon having worked with tobacco firm Phillip Morris also includes FODO!

"A [FODO] spokesperson said ‘We were unaware of the connection and very much support any action to discourage smoking and on tobacco products labelling, especially with regard to ophthalmic public health.’"

As John said, Luther Pendragon are not nice people, and as I replied, that’s of course why FODO and Optical Express chose them for their dirty work!

Luther Pendragon definitely earned their estimated £1/4 million payment from OE, successfully stopping so many of my press and media interviews over the last four years, but I promise you, that’s all about to change...

And perhaps Luther Pendragon should consider finding a scandal management company to represent them, because their already putrid reputation is going to be totally trashed when John McDonnell is through with them!

Maybe Big Partnership PR company in Glasgow will be able to help, because they, just like Luther Pendragon, have been very happy to play with the other roaches in OE’s swamp over the past few years!

DR LASEK aka Emil Chynn 07 Jul 2018 14:32 #3

A fellow campaigner couldn't stop laughing when he called earlier to tell me about 'Dr Lasek' (aka Emil W Chynn) @ Park Avenue Laser Vision clinic in New York :kiss:

And if it were April Fools' Day I'd have believed it to be nothing more than a prank!

'Dr. Chynn would like to find a dog who is more myopic, and then laser him for free to make him see better! The candidate dog would need to have myopia more than -1.00.
If you know a dog who sees well up-close but not far away, and is young (or else a more likely diagnosis is cataract) then call Park Avenue LASEK and speak to Dr. Chynn. He will examine the dog, put him in touch with a veterinary ophthalmologist, do the contact lens trial, and proceed to LASEK if indicated–all for free!;)

Thanks for helping us expand laser vision correction to help non-human species. After our successful dog trial, we would like to expand to cats, and other species.

Dr. Chynn has published over 100 articles, and was Principal Investigator of the FDA trial for the first solid-state excimer laser, so is very scientific. So he would do this trial in blinded fashion, meaning an assistant would insert the lens, so the judges wouldn’t be biased, since they wouldn’t know if the dog had the lens in or out when being tested

Dr Emil Chynn has an enormous ego, and if it weren't so scary that he is allowed to operate on people - never mind animals - he'd be quite amusing!

'I was actually the very first MD to arrive at WTC after the towers were hit...
So when I saw the twin towers burning from my apartment building I fed my dog, Hershey, walked him, put together an emergency first aid kit, put on my rollerblades, and headed downtown

But unbelievably Dr Chynn is serious, and after reading some of his reviews I'm still having difficulty processing the fact that this psychopath is legally allowed to operate.

A review from Sam J includes a photo of Rhett stretched out on the clinic's couch close to surgical equipment!

And this review from Veronica S, 'Then I met the most deranged and disrespectful individual I believe I've ever met, Dr. Emil Chynn.'

And while Hershey might have been a certified therapy dog, Dr Emil Chynn is undoubtedly a certifiable lunatic!

Meeting with John McDonnell 02 Jul 2018 16:12 #4

I met with Shadow Chancellor John McDonnell at his constituency office in Hayes last Friday :kiss:

Scandal management company Luther Pendragon was top of the agenda, and it was John's first opportunity to read through the data they'd disclosed to me in May.

No matter that everything I write/say is true, due to Luther Pendragon's dirty tactics over the last four years, OE have successfully stopped the majority of my interviews being published/broadcast, including an article for the Sunday Telegraph in May 2015, by journalist Robert Mendick, and most recently, my interview for Rip Off Britain, filmed at the BBC Manchester studios in August 2017.

John and I also discussed Greg Brady’s treatment at Accuvision, the numbers of people now relying on the NHS for aftercare, how some people are being refused necessary treatment by their local CCG, and OE’s 'Thanks A Million’ campaign - a scam to spam!

And, much as I’d like to share more details of this meeting with you, I’d also be sharing with everyone involved in David Moulsdale's Machiavellian plot to discredit me, a pathetically desperate attempt to protect his company from negative press and media cover.

However, I can share a few of the gems disclosed by Luther Pendragon in response to my SAR.

On 18 May 2016 the Royal College of Ophthalmologists hosted the pointless 'Patient engagement day’, to discuss their refractive surgery standards draft. But the meeting had not been advertised and I only found out about it the night before the deadline for registration, entirely thanks to an anonymous email.

Included in Luther Pendragon’s disclosure, this email 'from FODO to FODO members' the following day...

Given Sasha Rodoy’s down ifficulty [sic] in finding out about the event - and she is right about that of course, this has been done hugger mugger by the RCOphth - I imagine it has also been advertised on her website which is perhaps how the other disgruntled patients found out’.

No sh*t Sherlock!

Some of you may recall my mentioning the very unpleasant Alan Tinger who attended this event, incredibly rude and dismissive to me and other campaigners, purporting to be a member of the public when I asked. At the time I thought he was spying for Russell Ambrose, but soon afterwards discovered that he was a FODO director, working with (and allegedly paid by) Optical Express.

Notice how the pieces of info I collect along the way eventually slot into this nauseating jigsaw puzzle!

As a case in point let's go back to my post on 21 June, when I published FODO’s response to my having told them that I was fully aware that they had withheld numerous other email communications with third parties concerning me.

FODO replied, ‘I am afraid that we have made available all the data we hold about you.’

Obviously not according to Luther Pendragon's disclosure!

Just like London Vision Clinic owner Dan Reinstein and Advanced Vision Care owner CT Pillai, FODO have also lied to me, and therfore join their cohorts as subjects of my nine current related complaints to the ICO.

Another email disclosed by Luther Pendragon, 'from FODO member to other FODO members', and although his name redacted, obviously written by Alan Tinger!

To call yesterday’s patient consultation a farce* would be a serious understatement!

Sasha Rodoy - “full-time" agitator against OE and Otimax [sic] (I am sure very well known to OE colleagues!)

The meeting was very poorly chaired.** Following a presentation of the proposals by XXXXX (including acknowledgement of 95% patient satisfaction rate) the first half of the session up to the tea break was taken up by Sasha Rodoy and her supporters ranting and raving that she had been forced off the Working Group, that the event was only on the Royal College website, that the 95% data was flawed because the majority of it came from OE and that XXXX knows nothing about refractive surgery whereas it had ruined Sasha’s life (former Optimax patient).
I ... told Sasha Rodoy and her cohort that repeating the same things over and over again did not give them any more validity. She kept saying she had thousands of “clients” (a fantasist) but when I asked she says she does not charge them. OE colleagues will clearly know all about her and her methods. Amongst everything else that she repeated over and over again was that she works with the Shadow Chancellor who I see from Google did propose that there be a bill to regulate the sector a few years ago. I cannot imagine it is a priority given his current role

*I couldn’t agree more, **chaired by the LAG member puppet who replaced me on the RSSWG.

Perhaps it would be prudent for all concerned to pay more attention to the new GDPR before lying to me!

And this photo was taken to assure anyone in doubt, namely Luther Pendragon and Optical Express, that regardless of his current role as Shadow Chancellor, John McDonnell is just as committed to supporting me and My Beautiful Eyes Campaign for government regulation as he always has been - even more so after what I told him on Friday!

Russell Ambrose, Paul Rosen & Optegra 06 Jun 2018 16:02 #5

This morning I received some - but definitely not all - of the emails Optimax MUST disclose in response to my recent Subject Access Request (SAR)...

And as usual they didn't fail to entertain :kiss:

And if the writer of this email (I believe Paul Rosen at/or Optegra Eye Hospital) has to ask 'What the heck is wrong with this woman?', then there's no hope for any of us damaged patients!

Because the entire industry flatteringly follow my every move, and of course they know what's wrong with my eyes!

But they expect damaged patients to limp away and live the rest of our lives in silence, which is mostly what was happening before I turned over the rocks of this incestuous industry and exposed the corruption crawling beneath!

And there's so much more yet to come boys and girls!

PS: If Optegra Eye Hospital or Paul Rosen deny my claim, they have my email address, and in the interests of transparency I will publish their response.

Dr David Teenan 01 Jun 2018 17:08 #6

This screenshot is taken from David Teenan’s Facebook page :kiss:

After undergoing lens replacement surgery (RLE) in March 2015, performed by David Teenan at Optical Express in Glasgow, Ronnie Reid was left blind in his right eye.

Not only is Ronnie one of dozens of damaged patients in litigation with both David Teenan and OE (see Jacqui’s True Story on OERML website) but his friend who had RLE performed by David Teenan, within three weeks of Ronnie’s surgery, is also in litigation with Dr Teenan and Optical Express!

For new readers, Dr David Teenan is the Optical Express UK Medical Director.

He is also a core member of the RCOphth Refractive Surgery Standards Working Group (RSSWG) - to which I was appointed lay adviser in 2015, until the College removed me at David Moulsdale’s behest!

He is also a member of the FODO 'Expert Panel' who produced their own standards, funded by Optical Express refusing to accept those published by the RCOphth, yet the College see no reason to remove Dr Teenan from the RSSWG!

Christopher Lui is an ophthalmologist seemingly happy to jump into bed with anyone to advance his career (metaphorically speaking that is), and had apparently hoped to succeed Carrie MacEwan as RCOphth President in 2017, but his brown nosing and financial donations to the College didn’t quite do it (I don't think my mentioning it on OERML helped his case either), and Mike Burdon was elected instead.

Ronnie’s wife saw it yesterday and her response is unpublishable!

That surgeons make jokes like this, knowing they have seriously damaged and/or blinded so many of their patients, is beyond sickening. And applause from Christopher Liu (and Mehul Damani) is an excellent example of the incestuous nature of this corrupt and unregulated industry.

Here’s another, with OE and other UK based surgeons in attendance, enjoying the ‘entertainment’ provided by Chicago based surgeon Parag A. Majmudar at the annual American Society of Cataract and Refractive Surgery (ASCRS) symposium...

Please help me expose this scandal by pledging to my CrowdJustice campaign @ www.crowdjustice.com/case/legal-action-v-optical-express

'Thanks A Million' scam! 31 May 2018 19:19 #7

Correction to previous post :kiss:
According to their prices currently advertised on Optical Express' website, £1million should treat 330 to 840 patients (or 660 to 1,680 eyes).


However, the £595 price tag is a carrot, and I expect OE will quote their maximum lasik cost, approx £4,590, which equates to 218 patients (or 436 eyes).

Whatever the numbers, I look forward to the evidence being provided to the ASA.

'Thanks A Million' scam! 29 May 2018 10:18 #8

According to OE's 'Thanks A Million' campaign, purporting to be providing £1million worth of free laser eye surgery, and assuming a fluctuating £4-5,000 cost to paying customers, I estimate that Optical Express should have treated 200 to 250 patients. (See 'Thanks A Million scam (27 April)', posted 23 May 2018)

But so far I've seen evidence of only six ‘NHS and emergency service workers’ who had free surgery as a result of OE’s advertising scam :kiss:

Five are featured in OE’s promo video: Jacqueline Campbell, Police Officer; Daniel Hind, Firefighter; Craig Bage, NHS Informatics Manager; Deborah Dugdale, Paramedic; Georgia Lee, Mental Health Nurse.

Laura Newman is the sixth, an NHS nurse featured in an Optical Express Instagram post...


When I first saw this post in April, her eyes looking very bloody, I decided to ask Laura how her vision was after surgery in December, and easily found her on Facebook.

Suspicious when I read her profile, 'Laser Nurse at NHS Lothian’, I immediately called NHS Lothian who confirmed that they don't provide laser eye surgery, though it is of course possible that Laura works in the cataract surgery clinic.


So I went back and looked through Laura's Facebook photos - and struck gold when I found one of her with Tweedledum and Noelle Hamilton at their wedding in 2015!

Further searches found photos of Tweedles at Laura’s wedding in 2012, family get togethers with their children, and so much more.

Even a Facebook comment from Steven Schallhorn to Mrs Tweedles (aka Noelle Hannan née Hamilton), posted on 19 May, saying how much their son 'looks like Stephen’ (spitting image).

And I can assure you that OE are holding their breath as they read this, waiting for my next dreaded words...

Because Laura Newman (née Neary) is not just an NHS nurse, she is Stephen Hannan's first cousin - her mother and his father are siblings!

As soon as they read this OE will order a lockdown on everyone’s Facebook pages, but too late, because I spent most of yesterday taking screenshots of info that will be given to relevant organisations, including the ASA, who will investigate what I believe to be fraudulent advertising.

Meanwhile, PLEASE help me expose this corrupt company and unregulated industry by donating to my CrowdJustice campaign @ www.crowdjustice.com/case/legal-action-v-optical-express

Jeremy Hunt & NHS 23 May 2018 14:59 #9

Case in point :kiss:
'He ([Hunt] should go further and make private hospitals pay whenever the NHS has to step in. Hitting them in their pockets is the only penalty they'll understand.’

Unfortunately, Jeremy Hunt is not fit for purpose & the current government won't upset big business ££ donors!

NHS in bed with OE (9 May) 23 May 2018 14:46 #10

The NHS is already in crisis, and the guaranteed fallout of a union with Optical Express doesn’t bear thinking about :kiss:

Bad enough that untold thousands of patients damaged by refractive surgery are already forced to rely on the NHS for aftercare, and that Optical Express have targeted NHS staff and emergency service workers with their Thanks A Million advertising scam, so I expect you’ll be as horrified as I was to be told that Optical Express are courting the NHS for contracts to treat the overflow of cataract patients!

I understand that two NHS officials visited 200 St Vincent Street earlier this year and met with OE’s Performance Director David Shirra: they looked at documents, were shown reviews (presumably not OERML therefore not fully informed), discussed the company’s Duty of Candour, and were accompanied on a guided tour of the operating facilities by Tweedledum (aka Stephen Hannan).

'Every year around 1.6 million people in this country undergo surgery at a private hospital. While many pay for it themselves, it is estimated that around half of the inpatients are funded by the NHS.
This is done to help clear waiting lists and for these patients in particular, it can seem like they’ve hit the jackpot: going private may seem like the health equivalent of flying first class or booking into a top restaurant.
Most private hospitals don't have emergency care facilities meaning that if something goes wrong, patients need to be rushed to the nearest NHS hospital

According to the report referred to in this article, 6,000 people need NHS care after bungled private treatment every year.

But after publication of the CHPI report I spoke with its author Colin Leys, and no stats were included for refractive eye surgery patients attending NHS hospitals, which I have no hesitation in claiming might near enough double the 6,000 figure.

And until the government investigate this scandal, and the NHS produce statistics, my claim is as valid as the industry's claimed '95% success rate'!

And I guarantee that numbers will rocket even higher if the NHS outsource cataract ops to OE!

In 2014 I published details about Musgrove Park Hospital in Taunton, where a private healthcare company was appointed to help clear a backlog of NHS cataract patients, but after only sixty-two of an intended four hundred operations, performed by two surgeons, thirty-one patients suffered problems, with eighty-four year old Michael Newcombe left blind in one eye.

'Both surgeons were “comfortable” with the caseload at the start of the contract, but the Trust’s investigation said that “the pressures of operating on 20 patients each day may have contributed to the possible deterioration of surgical quality and reduction of patient experience”.'

'Marked “strictly confidential”, the report reveals that Vanguard agreed to perform 20 cataract operations a day, at least six more than the hospital’s own surgeons would usually undertake.'

So NHS surgeons would expect to perform only fourteen cataract ops a day, yet a single Optical Express surgeon can routinely be expected to perform twenty-six RLE ops in one day if enough patients have been pressured into buying this unnecessary surgery!

'The NHS is now paying out for compensation claims and there is no indication that it will be able to recoup the damages paid...
Michael Newcombe later underwent successful surgery to remove the cataract in his left eye, thanks to Musgrove’s own [NHS] consultants. He has also had surgery to reduce the discomfort in the injured eye, but he remains functionally blind in that eye. Now, he is being paid “substantial” damages, running into tens of thousands of pounds, for his ordeal.
But the damages are being paid by the NHS, not the companies involved

The safety of thousands of NHS patients “outsourced” to the private sector has been called into into serious doubt by a confidential report revealing how dozens were left in severe pain by botched eye surgery carried out by private contractors.’

The NHS needs to exercise extreme caution before getting into bed with Optical Express, because otherwise they can expect to be paying out way more than they did after the Musgrove Park catastrophe!

While thousands of Optical Express patients left with problems have no choice but to rely on the NHS for aftercare, most consultants are understandably not happy about this. And I’ve seen letters to OE and other private clinics, telling them that they should be taking responsibility for their patients, not burdening the NHS with the cost.

Unfortunately some consultants voice this opinion to the patient, and one person who contacted me refused reparative NHS treatment because they were made to feel guilty.

While their objections are entirely justified, it’s the government they should be complaining to, not the damaged and fragile victims of an unregulated industry who have nowhere else to turn to but the NHS.

But this is a corrupt and incestuous industry, and finding a surgeon willing to put their head above the parapet publicly is almost as difficult as it's been for me to get this scandal publicised.*

In the meantime, as I ask time and time again, and will keep on asking - if you're receiving NHS treatment following eye surgery at Optical Express or any other private clinic, or are unemployed as a result, it’s crucial that you PLEASE PLEASE contact your MP and tell them!

Even more so if the NHS intend to hand out cataract contracts to OE!

*The reason for this was finally disclosed to me last week, and if you have a low opinion of Optical Express now, I guarantee you'll be disgusted when I tell you what they've been up to!

For legal reasons I'm unable to publish details just yet.

OERML & My Beautiful Eyes Foundation rely on your support to expose the horrors of this unregulated industry.

Your help is very much appreciated!

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