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TOPIC: I wish i had never walked past optical express

I wish i had never walked past optical express 12 Oct 2013 18:19 #1

  • Anonymous
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I have now had to wait nearly 6 months after my second attempt at correcting my eyesight for another surgeon to give me a check up to see how my eyes are doing.

It turns out I need a 3rd attempt for surgery as my eye sight is just as bad as it was 6 months ago so have been told again to come back in another 3 months to see if my vision has settled before they can do it.

What will happen in 3 months time do you think? I think they will probably say come back in another 3 months.

I am now getting a referral to an eye hospital for them to see what damage has been done! Wish me luck.

if only I HAD walked past Optical Express 28 Mar 2013 22:49 #2

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I wish i had never walked past optical express 28 Mar 2013 21:52 #3

  • redlee
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I was walking through the Trafford centre one day last September 6 months ago, when I thought I would call in and see about getting some new glasses, whilst in the store I was talked into laser eye surgey, during the conversation I asked just two questions will it work and will it hurt ?
answer yes it will work & no it doesn't hurt so I thought great lets go for it.

They advertised £395 per eye, when I was given the 3 options of price it was £750 £950 & £1125 per eye approx. so I don't know where the £395 comes in maybe it costs this much if you don't have anything wrong with your eyes :)

I chose the £950 per eye

I had the surgery a couple of days later all went well I was told to go home and sleep for 4 hrs and all should be fine, well let me tell you when the anaesthetic wore off no way could I sleep I was sat in my garden for hrs with my head in my hands crying with pain which I can only describe as a dart in the eye - pain like nothing I had ever experienced before,

I returned to the shop the next day and told them the pain I was in and my left eye was blood shot and vision was worse than before I had surgery, my right eye was perfect and had no pain, so far as I was concerned something had gone wrong with the left eye but they said this is something that can happen eyes heal differently.

to cut a long story short over the next 6 months I visited the shop over 30 times for several pairs of new glasses test appointments, during this period they lost my old lenses lost new glasses sent wrong glasses and some of the customer service was terrible, one of the worst things of visiting this store is that in the 30ish visits I have had I don't think Ive seen the same person more than 4 times every time seems to be a different member of staff.and to this date had to continue wearing glasses.

on Monday this week they eventually did my surgery again after cancelling previous appointments to do it. the surgeon said he was going to do the surgery and put a temporary contact lens in to help recovery and the next day when I come for my checkup they would remove it.

I returned the next day this time I must stress there was nowhere near the same amount of pain but there was some discomfort, I had my check up I told them my vision was very poor in the left eye the lady said this is normal and she said come back in 6 days, I mentioned the contact lens removal the surgeon had mentioned the previous day, so she said I will check your eye again and was flabbergasted when she said there is no contact lens in the eye.

I have returned to the shop yet again today as my eye site has seemed to have gone worse since I cant see anything clear past 4 feet ,which originally before going into the shop in September I was only struggling with my eye site at about 200yds, they looked at my eye and said this is ok you will now have to wait 6 -8 weeks to see if the surgery has worked and said they would order me a new set of glasses that I can have in about a weeks time, this means I cant drive until I get my new glasses now as my old ones are no good now.

to some up my experience I wish I had carried on walking straight past the shop on that day back in September and would recommend to anyone thinking of using optical express for lazer eye surgery to forget it and you will save a lot of money and probably your eyesite and will be better with glasses.

regards a very unhappy person