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Retreatment on the NHS 08 Jun 2014 16:23 #301

  • Should Have Gone to Specsavers
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The government should force Optical Express to reimburse the NHS for the costs of this treatment.

RLE complications 08 Jun 2014 16:08 #302

  • anon
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I took myself off to Oxford eye hospital this morning hoping they wouldn't tell me to b*gger off.

On the contrary, when I explained that Optical Express had not contacted me for a week regarding the problem with my left eye they told me the medical term is Posterior Capsular Opacification. Perhaps OE don't know it as they didn't tell me that.

I want nothing to do with OE who need to be shut down ASAP. I will get an appointment at Oxford in the next 1-2 months to have the laser treatment I need there.

I have never experienced such bad customer service as I have at OE. Thank the Lord we all have Sasha to help guide us through our problems. When I was googling eye surgery back in early 2012 this site didn't exist unfortunately because if it did I would never have gone to Optical Express. They have a lot to answer for and I hope they are brought to book.

Comments appreciated 06 Jun 2014 18:53 #303

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I know exactly how you feel, you are looking for answers, probably believing you have made one error of judgement and don't want to make another one.

To advise you is hard, all I can do is share my experience and pass on the knowledge I was forced to seek after the event, which OE did not provide prior to surgery.

I point blank refused to allow OE to perform any further surgery and went elsewhere for my correction, which was very expensive. I would say the surgery was no more painful than the first, but it is risky. One of my eyes was damaged during the explant, which causes some problems, so take great care in choosing your surgeon. I advise you ask Sasha for advice on that as she knows who's done what to patients and can tell you who to avoid.

Have you been told that you need YAG? Is your vision like looking through tracing paper? After having YAG I belive you will be stuck with the multifocal lens. After my explant I had YAG in both eyes, but the improvement in my clarity of vision was small. I then had to have it repeated, which if I was at 0 and was hoping for 10, it took me to a 5 or 6. I still get misty vision in dull conditions.

I hope this helps, it's the best I personally can do and if only you could trust them, it should be the experts providing your answers.

PS: Ask about the probability of retinal detachment after YAG laser.
The following user(s) said Thank You: HazelJ

Comments appreciated 05 Jun 2014 18:59 #304

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Bobby2, thank you for sharing your story.

I would like some advice as I had RLE 2 years ago and have not got on with the quality of vision in my multifocal lens from day one, so much so that it took a few weeks to convince me to have a monofocal lens in the second eye .

I can now see OK with the monofocal lens, but can't read at less than arms length with it.

I am now faced with two options:
1. Remove the varifocal lens and replace with monofocal - another painful operation, which I'm told is very risky and will will leave me needing glasses to look at an ipad, read a newspaper, etc
2. YAG laser my multifocal lens - not painful, which I'm told will decrease the glare and improve all round vision clarity.

I'm finding it a difficult decision and would appreciate your comments.

RLE surgeons & GMC 04 Jun 2014 22:58 #305

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I believe the percentage of people who need an explant following Refractive Lens Exchange at Optical Express to be considerably higher than 1%.

This is based on the rapidly increasing numbers who contact me each week.

An explant is far from an easy procedure, even for the most experienced and proficient surgeon trying to fix the mess left by an OE surgeon, with no guarantee of success for the patient.

And in an attempt to fix the problem, if OE have blasted the lens with YAG laserr, then an explant will generally be not possible.

To date, the GMC have summarily investigated many complaints received against OE's best known RLE surgeons: David Teenan, Stefan Klopper and Andre Oberholster - and dismissed most! Often because they say too much time has elapsed since the incident.

So these same surgeons continue to ruin more people's eyes and lives.

Something very wrong with this picture methinks!

However, sooner rather than later, the GMC will have no choice but to stop making pathetic excuses for their lack of action against these surgeons and actually deal with the issue.

So if you haven't already done so, PLEASE send your complaint to the GMC.

Email me if you would like GMC ontact details for your complaint: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dimitri Kazakos 04 Jun 2014 20:45 #306

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I read with great interest the recent posts from Nadia and Keith. Believe me you are so lucky and wise to have made the right decision not to proceed. Unfortunately I was not so lucky.

I have suffered for the last 18 months or so after having RLE, with very poor vision, discomfort of every kind and paying fortunes trying to be corrected, which has been far from successful. Now I have been told by a senior NHS consultant that nothing more can be done to improve either my vision or the discomfort.

I read with further interest the last post from Admin. This was the very same surgeon who lied to me prior to surgery, butchered my eyes and then lied to me after surgery regarding the appalling state of vision he left me with.

The contents of this letter, which was never given to me prior to or since surgery, completely contradicts everything I was told. I am a perfectionist; I have/had a very visual demanding job involving close intricate work, yet OE chose those lenses for me, which the surgeon Dimitri Kazakos confirmed was the right choice and fitted.

I also note that the letter does not mention explants, so if like me you are left unable to function after surgery, you have to have the lenses removed and replaced with monofocal lenses. OE will have you believe the probability of this is 1/200, 1/100 is more likely.

The explant is extremely risky, much riskier than the initial surgery. You will also have to wear glasses for near vision at best, but if like me will end up wearing varifocals full time, but even with varifocals along with their distortions, vision is far worse than pre surgery.

Thanks again Sasha for your hard work and for providing this platform for the truth to be told.

Refractive Lens Exchange (RLE) 03 Jun 2014 17:39 #307

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Optical Express surgeon Dr Dimitri Kazakos gave this document to a patient six months after his eyes were damaged by RLE surgery, performed by Dr Jan Venter.

The 3rd paragraph should be highlighted to anyone considering RLE surgery: "It is a COMPROMISE (therefore, it is not indicated for perfectionists)."

And halfway through the 4th para: "Therefore, do not expect to have as good distance or near vision as you currently do with your respective glasses."

As the patient noted, these truths should be told BEFORE taking people's money and ruining their lives :kiss:


Refractive Lens Exchange (RLE) 26 May 2014 21:07 #308

  • Nadia
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I had a consultation on Saturday and eventually agreed a price of £5,000 for both eyes for the same surgery. I said i would go away and think about it. I came home and looked at the internet for more information which was how I luckily found this site which helped my decision not to go ahead.

Today I was called by Optical Express offering me a big discount only on the condition I paid a deposit today.

I declined.

Lucky escape! 25 May 2014 13:18 #309

  • Keith Coello
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I was just hours away from having RLE surgery at Optical Express in White City and was googling directions when my eye caught the OERML site. After reading some of the horror stories of Optical Express customers left with lifelong probems after RLE surgery I was totally taken back and shocked. Nothing like this was mentioned in my initial consultation. All I was told was "you cannot go blind, the worst is having a detached retina which we can fix straight away". £3350 after 20% discount

In my late 40's with -1.25 prescription in both eyes all I wanted was to lose my glasses as I am constantly having to lift them up to read. At my consultation I said I did not want laser treatment as they said I would need reading glasses which I didn't want.

At this point I was offered RLE which they told me was the most advanced surgery and would leave me with 20/20 vision or better, with no need for any type of glasses at all. They told me this would also prevent me developing cataracts in later life which they told me EVERYONE gets.

I didn't think at the time but my father is 74 and doesn't have cataracts!

I was given a 'buy now' price of £3350 after 20% discount. They told me any further additional laser treatments would be free of charge if required.

Being very concerned I emailed OERML in hope of a reply before my surgery. Within 10 minutes I was contacted by Sasha Rodoy who I can honestly say saved my eyes!!!

I cannot thank her enough for her professional assertive kind manner she dealt with me. Sasha is completely correct in questioning why a company would operate to remove healthy natural lenses, other than for pure financial gain, with their actions not governed or regulated.

Thank you for all your hard work as OERML has saved me from the emotional trauma and likely problems that so many of you have been through.

I paid £500 deposit which I want back as I was not told the truth before paying and signing a Hitachi finance agreement.


Refractive Lens Exchange (RLE) 24 May 2014 08:43 #310

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I had RLE over a year ago and my eyes have never been 'right'. I have developed lots of blurry floaters. I was told that floaters come and go but mine have never gone - I am looking at the world through a snow storm. Also I have had almost constant pain and aching in my eyes although OE say they can find nothing wrong with my eyes. Has anyone else experienced this?

I am of the strong opinion that no-one should have surgery performed on their eyes unless it's for medical reasons. It's just not worth the risk.