Welcome, Guest
Username: Password: Remember me

TOPIC: What Lifetime Guarantee?!

What Lifetime Guarantee?! 01 Feb 2014 18:21 #121

  • Dee dee
  • Dee dee's Avatar
I've just been for another sight test, as after 3 1/2 years vision has deteriorated , said I would need to phone HO as think I have a 4 year guarantee, as they only changed it to 3 in 2012! WTF
Think I will insist on glasses not more surgery ..... They sold me the life time thing too.

One more thing I've picked upon today in there terms & conditions you must have a sight test with optical express every two years, now myself and one other person, has never had a reminder to go get checked other than going after having vision trouble. Hmmm, maybe they don't want you to have the check up Incase has to give you a free enhancement ?

What Lifetime Guarantee?! 09 Jan 2014 18:04 #122

  • Mic
  • Mic's Avatar
Don't risk laser again. Just wear glasses it's much better than surgery!

FAO Nina 09 Jan 2014 16:14 #123

  • admin
  • admin's Avatar
  • Offline
  • Posts: 983
  • Karma: 6
  • Thank you received: 153
Pls send email to:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Regression... where do I stand? 09 Jan 2014 15:05 #124

  • Nina
  • Nina's Avatar
I had laser eye surgery almost 4 years ago now. When I had it done, they rushed everything through, and I had an awful experience, ended up at my local A&E in absolute agony having panic attacks (which I had never suffered from before). My vision has become far far worse since the surgery and I also suffer from halos and starbursts at night.

Yesterday I had a consultation when they confirmed that my eyesight has severely regressed and I was told that my only option is to have the surgery again. I am absolutely terrified of the very thought of this and really don't know what to do.

But if I don't have the surgery again, I'm actually in a worse position with my vision than before surgery.

I am absolutely terrified and don't want to go through surgery again, but at the same time wonder if it would be stupid just to cut my losses.

Does anyone know where I stand with this? The best solution for me would be to have a reasonable proportion of my money back, cost almost £2600, and just go and buy some glasses (I am really that scared of having the procedure done again), but they told me over the phone that it's not possible.

If anyone has any advice it would be much appreciated.

What Lifetime guarantee 26 Feb 2013 11:14 #125

  • 's Avatar
By all means insist on glasses for correction but don't accept any strings attached like a 'gagging order'! As to me and countless others OE probably told you that you would not need glasses after surgery, other than off the shelf readers. They make a point of this by displaying large perspex boxes of discarded glasses in their clinics.

What Lifetime guarantee 21 Feb 2013 13:22 #126

  • Poppy
  • Poppy's Avatar
  • Offline
  • Posts: 42
  • Karma: 1
  • Thank you received: 3
I am not able to offer much help other than to say PLEASE DO NOT RISK FURTHER SURGERY WITH THIS COMPANY.
They are unscrupulous, unethical, money grabbing charlatans.

What Lifetime Guarantee?! 21 Feb 2013 12:55 #127

  • jhealy1158@btconnect.com
  • jhealy1158@btconnect.com's Avatar Topic Author
I had Laser eye surgery performed in August 2004 and told I had a lifetime guarantee.

I went for an eye test at Optical express MK on 15 Feb as I was having problems with my vision which I have had for about 6 months but it had been fine up until then.

They said that my left eye had weakened and I would have to comeback for a free consultation today.

When I arrived I said to the lady behind the counter, Eva Rogers, that I had signed a lifetime guarantee and she immediately went on the defensive, saying they only give 4 year guarantees not lifetime, which started to get my back up as she reminded me of one of those crooked double glazing salesmen who gave 10 years guarantee but the company normally folded after 5 years.

I then had to hang about for two hours until the optician gave me an eye test playing the good cop against Eva's bad one!

She said that I could do with finding my paperwork and that the surgery to laser the left eye would be £1300 but I would get a 10% discount as I have had it done before - whoopee!

I must say I left before Eva gave me her run down on further costs and I never thought that my eyes would feel like a used tyre at a Budget tyre company.