For almost 10 years I have frequently and vehemently argued against refractive eye surgery being referred to as ‘cosmetic’, because though sold in a similarly careless manner, this is invasive surgery that changes how we see, NOT how we are seen - a highly significant distinction
I was therefore disgusted to see this advertising for cosmetic eyelid surgery, sold by and performed within the Optimax/Ultralase UK refractive eye surgery clinics, guaranteed to mislead the uninformed into thinking laser and/or lens replacement surgery are cosmetic procedures! www.optimax.co.uk/eye-health/cosmetic-eye-surgery/
More misleading advertising, because this bio would suggest that refractive surgery is provided by nhs.uk: 'Mr Radwan Almousa joined Optimax in January 2020 and therefore, at this juncture we do not have specific success rates, or patient and surgeon satisfaction figures relating to his time at Optimax. He has, however, performed surgeries for other refractive eye surgery providers and the NHS.' www.optimax.co.uk/surgeons/mr-radwan-almousa/
I called Optimax this afternoon to confirm whether they were still open for cosmetic surgery during lockdown - hairdressers & gyms closed, but according to the company it's apparently quite safe to have cosmetic eye surgery!
Reading from their website, I then asked who else Radwan Almousa was highly regarded by (other than Optimax), and the woman paused before answering, ‘It’d be [people] within his field… he does all sorts, he does laser surgery as well’.
For the record, I had never heard of Radwan Almousa (hopefully more skilled at operating than spelling!), and I know of most of the genuinely ‘highly regarded’ ophthalmologists in this country: www.radwanalmousa.com
I asked where this Jack of all trades would be operating, and the woman told me that I'd be going to the Harley Street clinic, explaining that Ultralase UK is their sister company.
More about this ‘highly renowned’ doctor, seemingly scratching for work by the look of things:
Surgery carried out by industry expert. Dr Almousa is a qualified Consultant Oculoplastic Surgeon and an expert in the field of Blepharoplasty.' www.cosmeticeyeclinics.co.uk
NEW! Optimax Ruined My Life website + Twitter!
29 Jan 2021 12:53 #43
Well done Leigh. I sent you an email.
Thanks Guy - I've amended below!
Responding to my 16 December post re Russell Ambrose and Optimax’'s insolvency, I was contacted by disgruntled employees (ex & current) who provided me with some interesting (and highly amusing) information
On 5 October his employees received a letter from Russell, expressing crocodile tears (no MGD for him!), telling them that he was restructuring the company and had to let people go, but that it’s been, ‘great fun over the years’, signing off with, ‘Love to you all’!
He told them that, unless they’d not heard otherwise by 16 October, their jobs were safe…
Then on 5/6 November, closing the Newcastle, Peterborough and Reading premises, he deceitfully made at least 22 employees redundant - some who’d been loyal to their weasel boss for than twenty years!
Pay slips were sent out to these employees advising they would receive their holiday pay with their wages on 30 November, their last payday, but at 7pm on 29 November, Russell sent an email telling them this wasn’t going to happen, and redundant staff received only one week’s pay!
And then we have the entertaining story of David Moulsdale - playing the male equivalent of Maleficent at Sleeping Beauty’s christening...
An uninvited guest at the Optimax CVA Virtual Meeting on 27 November, in typical gangster style he’d bought one of the creditor's debts (from a cleaning supplies company), his actions described by the administrators as 'underhand', but not illegal.
Moulsdale apparently did his best to disrupt the proceedings, the following transcript as told to me by one of Russell’s creditors who was present (happy to edit if any other attendees disagree with wording)...
DM: ‘Let me buy the company!’ RA: 'Get out of this meeting, I’ve never done business with you!' DM: 'I’ll give you £14 million!' RA: ‘What are you talking about, you owe £60 million!’
ROTFLMAO - oh to have been there!
Yesterday I spoke with the boss of the firm handling the CVA, who kindly answered all my questions, explaining the situation in terms I could better understand.*
• RussellAmbrose had been advised to put Optimax into administration, but was adamant he won’t do this, claiming that he wanted to keep it going, because he’d invested so many millions of his own money into the company. (Odd therefore that he once criticised his arch rival for this, telling me that he believed DavidMoulsdale had stupidly invested much of his own money into Optical Express)
• Unsecured creditors will be paid only 39.8p for each £1 they are owed, whilst Optimax
will continue to trade.**
• Suppliers will be paid ‘on delivery' or via Pro Forma invoices.
• After 4 years the pre CVA debt will be written off.
At odds with his published ‘insolvency’, Russell invested more than £600,000 refurbishing his Leeds premises earlier this year, and very recently purchased new OCT machines (min £30k each), and upgraded his aged computers!
I'm told that he also plans to refurbish the Brighton premises very soon (with the huge costs allegedly being paid from his own pocket), intending to focus on lens surgery.
Do I smell NHS contracts being chased?
And it should be considered that Optimax and Ultralase both operate out of the same premises, with same surgeons, yet only Optimax in CVA!
(Specs wearing Optimax/Ultralase Medical Director Malcolm 'Pour your heart out to me' Samuel leaving end of January.)
There’s more I know that I can't yet discuss, but I have no doubt Russell has a sneaky something up his sleeve, as time (and I) will tell in due course.
Looks as if the p*ssing contest that's lasted more than 18 years between the two UK refractive industry market leaders (psychopathic owners Russell Ambrose at Optimax and Ultralase, and David Moulsdale at Optical Express) may soon have a loser, with Russell seemingly ready to throw in the towel
It should be noted that amongst a number of companies, including real estate agencies, a jewellery manufacturer*, and a caravan park, Russell Ambrose also has 'EYE HOSPITALS GROUP LIMITED (08307617)’** & EYE HOSPITALS LIMITED (08874915)*** in his portfolio, which he could use to continue trading in refractive eye surgery should Optimax go into administration - Ultralase surely destined to follow the same path, given that they share the same premises and same surgeons
As I suggested he was intending to do, in my 19 November Facebook post (when I also said Optegra Eye Hospital were about to announce their sale, which they did a few days later), Russell Ambrose has today put Optimax into a Company Voluntary Arrangement (CVA)
In the meantime, a message to Russell Ambrose's loyal staff, who've mostly been kept in the dark about this (like so many of his damaged customers unable to see in low light, with our vision irreparably damaged), as many of you are likely to lose your jobs soon, I invite you to contact me with any information you think might be of interest or help to me.
8 years ago today I made the Biggest mistake of my life. I had Lasik at Optimax in Manchester. It's been completely devastating for not only myself but also my husband and 2 kids. I'm not the person I was meant to be?. I've struggled every day since with poor quality of vision, light sensitivity, headaches, blurry vision to name a few. It's severely affected my quality of life and mental health, I've broken down many times over this, I still struggle to this day coming to terms with my decision. I've literally travelled the country looking for answers, and am currently being seen yet again by the NHS, they've been really kind. Optimax couldn't give a damn. I would not wish this surgery on anyone. Thank you Sasha for bringing people together.x
I'm 46 years old and I'm embarrassed to say I'm yet another 'victim' of Optimax - I feel cheated, scammed and lied to - initially I thought I was just an unlucky customer who was experiencing extended 'side effects' from Lens Replacement but I now know that Optimax (both Optometrist and Surgeon) were fully aware of what I would be sacrificing and what my vision would be like post-surgery... £6000 for lens replacement in both eyes of which my vision is worse now than a before the surgery.
Until November 2019, I only ever wore glasses for computer work and reading . My distance / mid-distance vision was very good. I was in a position where i could treat myself - I wanted to be 'glasses-free' so looked into Laser Eye correction. I was told by Optimax that my eyes weren't suitable but was recommended for Lens Replacement... this would not only make me glasses-free but would also mean there was no chance of getting Cataracts later in life (this was Optimax's selling pitch to me). I read the Agreement and acknowledged that i would see Halos and Glares for a couple of months and was also told by Optometrist and Surgeon that this would be temporary. It's safe to say they were lying through their teeth.
I had Lens Replacement in both eyes in November 2019 (a week apart) and thats where my life went down hill! To date, I have returned to Optimax for consultations, tests or treatment every month since Nov '19 (excluding March, April & May due to them being closed) and have still not had my vision corrected - My ongoing symptoms include Halos, flares, ghosting, peripheral issues, black crescents, dry eyes, blurriness - very similar symptoms to other posts I have been reading lately - I have been reporting these issues for almost a year.
First i was told, several times, these are normal symptoms and would pass over a few months. Next I was told I had cloudiness built-up on the lens so needed YAG treatment (which cost me a further £400). I was also told i needed a Laser Correction to 'fine-tune' the prescription of the lenses. (I was clearly too stupid to think the lens replacement was going to be the correct prescription for my eyes! - lets put shit lenses in and correct them with laser - yeah!!)
So I saw a laser surgeon who said lasering the eyes wouldnt work, I then saw the Medical Director of Optimax (Dr Ilango) and told him i wanted the lenses changed but he was adamant laser correction would work, and 3 weeks later I spoke to the laser surgeon who was going to do the surgery and, guess what, he said lasering wouldnt work too. Would this fill you with confidence and reassurance? (no way are they coming near my eyes with any lasers!)
So, everything is now totally up in the air. Optimax have stung me for approx £6400 and left me with worse eye-sight than i had a year ago. I've lost countless work days due to additional appointments. I've incurred additional travel expenses due to having to go to Finchley Road and Harley Street (instead of my local Optimax in Maidstone) and all for what - nothing. I feel Optimax have literally been going through the motions and care very little (if anything) about my situation.
The icing on the cake?... Optimax are offering a massive £50 if you recommend a friend! I'd happily give a friend £50 NOT to go and have their eyes ruined by these butchers. I didn't know this industry was un-regulated and I doubt the majority of people do. Since researching my symptoms online I have read countless stories not only from Optimax victims but also Optical Express and other companies too; this is barbaric!
Thanks for reading my post... and a big thank you to Sasha for not only hosting this site but also for the Youtube videos and other media forms which have been very informative. You have my support and I will be broadcasting these stories and experiences where I can.