Amazing! My deposit has been refunded within 24 hours of requesting it.
After speaking to Sasha yesterday she sent me the wording of an email to send to the CEO of OE. I did this yesterday afternoon and at 09.25 this morning OE called me and refunded my credit card over the phone.
I am so pleased that my eyes have been saved from potentially damaging surgery and I now have all of my money back.
Yesterday I went to OE store on Shaftesbury Ave, London. While waiting I googled OE on my phone and for the first time noticed OERML, thank god. Later I was taken to a room to have my vision checked and to my surprise the receptionist did all the tests. Sure, it is so easy to operate those advanced machines!
Before my eyes were checked by their optometrist my uneasiness increased when I talked to their 'counsellor' who was obviously disappointed that I wanted to wait for surgery early next year and pressed me to book as soon as possible. She said the consultation is valid only for three months and if I have surgery next year she said I will have to have another consultation and prices may change.
I was then checked by the optometrist who dilated my pupils and said that dilation would go away after 6 hours. As I type this it's already been 20 hours and my pupils are still dilated!! I cannot help doubting the qualification of that optometrist. I had my pupils dilated before but nothing like this ever happened! Why did she have to drug my eyes with such a big dose? Or are my eye muscles too weak to get back?
I was recommended to have Phakid Intraocular Lenses due to my super high myopia and when I enquired about the risks involved the optometrist brushed it off and stressed that it was a very safe procedure, the technology has been there even longer than Lasik. She did mention halos as side effects but said that it's mainly about how the brain adjusts to new circumstance and has nothing to do with the lenses. To be honest, I had done quite a bit homework about Intraocular Lenses Surgery before I stepped in OE store so I was rather disappointed with her responses.
The price for the Phakic Intraocular Lenses surgery is very expensive, I was quoted £6750.
When I was taken back to the 'counsellor' she again tried to pressure me into signing the consent form and paying a deposit. I told her that the price is too high and i would not go ahead. She immediately told me she could lower the price for me! I didn't expect to bargain.
At that point, I already decided against the surgery as i don't think I could trust OE. I explained to her that I thought the surgery is too risky. Shen then desperately said to me "Wearing contact lenses is 40 TIMES riskier than the surgery as you can easily get an infection!"
I am glad that I firmed up telling her that it was my option to have surgery or not. That really shut her up.
I have no objection against responsible medical surgery that help people to improve their vision and life quality, but I am totally disgusted by OE's aggressive sales approach! My experience convinced me this sort of high street Lasik surgery should be stopped. Moreover, privatized health care will bring more harm than benefit to people. How could I trust these practitioners whose main goal is MONEY!
By an extraordinary stroke of luck I discovered this website yesterday.
I had a consultation last year in Birmingham and needless to say they confirmed my suitability for lasik eye surgery, no surprise eh! I paid a £400 deposit on the understanding that I would book the surgery in 2013 when I felt ready and had the finances to pay.
Yesterday I was actually about to ring OE to book myself in for surgery just before Christmas. Fortunately I did not have the Birmingham phone number with me so I googled OE and OERML came up also. So being a bit curious I took a look and I am so thankful that I did. After reading some of the horrendous experiences that some people have endured I have decided that I no longer wish to go ahead with the surgery and with Sasha's help I am now in the process of claiming the return of my deposit.
OE are not the type of company I wish to give my money to and it appears that regulation of this industry is long overdue.