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Reply: Deposit Refunds


Topic History of : Deposit Refunds

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23 Nov 2020 16:26 #541


Sean4658's Avatar

Hi there,
On September 19th I had a consultation at Optical Express in Nottingham with regards to having eye lens replacement surgery. A consultant called Amy performed several tests on my eyes and after having an eye vision test with a male consultant I was returned to Amy who asked if I was interested in having the surgery. I said I was interested and immediately she wanted me to book a date for surgery. I said I would need to speak to my employer to see when I can get time off. She then kept pushing for me to book a date saying the appointments go really quickly so I booked for the 10th November because she said they are really flexible if I need to change the date. So I was asked to pay a deposit for the surgery which I did and I was given two copies of the terms and conditions to take home and read when I get the chance and bring one back on the day of the surgery. The following Saturday the 26th of September I called Amy to cancel the surgery after reading lots of bad reviews online and she said she would call head office and cancel. She also said that I might not get all the deposit back due to terms and conditions which I replied, I haven't signed your terms and conditions so I want the full amount refunded. I then waited until October 20th and called Amy again who said she would email head office to see what was going on. Didn't hear anything back from Amy so waited a couple of weeks and still no response. On November 18th I rang the Nottingham branch and spoke to the manager Sharon to put in a complaint about Amy. I explained everything to her and she said the same about the terms and conditions. I explained that I hadn't signed any. She then said that because I paid the deposit that I had agreed to the T&Cs. I told her Amy did not explain that to me. After telling me she would speak to Amy and call me back the next day, I wasn't surprised the call never came.
Any advice would be much appreciated.
admin: Send your phone number and I will call you :kiss:
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23 Nov 2020 16:04 #540


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I attended the Optical Express clinic in Derby for a free lasik consultation last Saturday and pressured into paying £500 deposit there and then!
Having read loads of horror reviews all over the internet I have decided to cancel.
The surgeon, Dr Muhammad Kazmi, whom I was booked with, was claimed to have a 100% satisfaction rating. However just 5 minutes of internet searching turned up two negative reviews of him!
When I called to cancel I was told I would hear back. However I am yet to hear anything.
As a student, even £500 is a lot of money! I'm very glad I haven't forked over the remaining £4690 they wanted.
What should I do?
Thanks, Toby
admin: Like most OE surgeons, Kazmi has had many legal claims brought against him by his damaged patients. Send your phone number and I will call you :kiss:
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25 Oct 2020 15:50 #539


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I attended Optical Express last Friday for remainder of specialist eye tests in preparation for lens replacement surgery in Glasgow.

As a recently retired nurse, I am aware of questions I should ask. One of which was about the surgeon Mr David Teenan and his success rate.

I was informed he was a world renowned surgeon who has successfully carried out lens replacement surgery for many years.

Today, I thought I would do a bit of research into the surgeon and the success rate of this operation.

Thankfully, I did, as I am totally shocked at the reviews I have discovered as well as some horror stories, many of which are detailed in reputable newspapers and some name David Teenan. My biggest shock is that OE is presently being sued by over 80 patients, which frankly speaks for itself.

Needless to say, I will not be going ahead with this surgery. My worry is, that I did pay a deposit of £500, despite telling the girl I was still unsure about going forward with the procedure, but she was keen that I make the appointment in Glasgow. She said I would have a full refund if I changed my mind. Having read so many reviews, I am worried this is not the case....please advise.
admin: Pls send your phone number and I will call you.
PS: 80 is a fraction of the number of patients suing OE and the majority of their surgeons :kiss:

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23 Oct 2020 19:32 #538


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Received a text to call for my refund the day after this post. They were extremely polite and told me I’d get a full refund within 3 days. 1 day later received full £500 deposit refund. Thank you for all help Sasha, all the best! x
20 Oct 2020 17:31 #537


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I had a free consultation for laser eye surgery at Derby OE on the 30th Sepetmebr but was told I was unsuitable and offered lens replacement - at almost 3 times the cost I was prepared for! Badgering hard sell convinced me to apply for credit which I did not want to do as I had told them I recently stopped working because of my anxiery and depression. I told them that I had other health issues (fibromyglia) so they gave me a form to give to my GP to sign.
I went home to wait for my credit to be accepted and when it was OE phoned me to take my deposit of £500 to book my surgery date for the 17th Nov.
The next working day I spoke to my GP who refused to sign the letter they gave me and she explained the risks to me if I was going to go ahead with the operation.
I decided after speaking to my doctor and extensive research to cancel my operation before my due phone consultation with the surgeon (whose name I was not given) booked for 30th October.
I have been trying to contact them since the day after I paid my deposit to cancel. I have spoke to two people and also to someone in a live chat and they all said the same thing, that the cancellations department will contact me, but I’ve heard nothing from them at all.
I’m feeling very anxious that I won’t get my £500 deposit back and I am really upset!
admin: Pls send your phone number and I will help you get your money back.
They had no right to even consider offering you surgery, let alone take a deposit after being advised that you suffer with depression. However, as the optom and all store staff must meet sales targets to keep their jobs (also paid bonuses) they leave their moral compass at home.
This is yet another complaint for the GOC, as I will explain when we speak
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20 Oct 2020 16:52 #536


AngeB's Avatar

An update on my refund: I had a call from the Meadowhall branch manager yesterday who said they will refund my £500 deposit after I explained that I felt pressured into paying it on the day of eye tests in order to get my slot "reserved". I explained it was a long visit over 2 hours and left me quite exhausted. He said it would take 28 days to return but I replied I really can't wait that long as I'm moving house in 2 weeks time and that would go a long way towards the costs. He promised to try to get it fast tracked but I have decided to go through the Money Claims Online route to get it back as a 28 day wait is ridiculous, especially given that it left my account within 24 hours of paying! Besides, there's no good reason for a 28 day wait - perhaps I should add interest!
admin: He omitted to mention that it's 28 WORKING Days :kiss:
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