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The Truth (ex OE employee) 28 Apr 2013 21:18 #71

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The OE is not the only bad guy, lets change the company and everything will fit equally well. Any bigger company will end up like this to be profitable.
Yes, the problem is in the higher levels of the hierarchy as you said.The top is interested in money and money only.The most important part and the most developed one is sales.There has been a transition in recent years to more aggressive and unscrupulous sales. There is a corporate pressure under which optometrists and doctors do their job.
The most important part of the regulation would be to separate sales from medical entity. Sales manager must not be influencing doctors and optometists work. At present there is no place for professional leadership. There is only illusion in purpose of keeping a profile. OE used to be the prime example of a bad company for years but suddenly their practices became all too familiar.

Patients are not the only ones fooled in the process, employees are too.
Websites, flyers, counsellors are programmed to understate risks and magnify benefits. Unfortunately patients are frequently very much truth resistant blind and deaf.
There is no treatment in the world which turns time back to make you 17 again for god sake, let it be plastic or refractive surgery.
There is no something like freedom from glasses, you will need them eventually even after having so "miraculous" IOL. If you don't accept 2 pairs of glasses on top of your freshly done eyes at some stage better keep away. If you are under 60 don't do IOL as the risk is much higher. Oh so many things they will never tell you.

Yes for most of reasonably thinking suitable patients surgery does work. Unfortunately there are only a handful of them in the world where suitable means everyone.

The Truth (ex OE employee) 28 Apr 2013 11:34 #72

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THank you for the "the truth" which basically supports what many believe in that Laser eye Surgery is fantastic, just the processes at OE involving laser optometrists is just not right for a SURGICAL procedure.

The Truth (ex OE employee) 27 Apr 2013 06:19 #73

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Unfortunately I am an ex employee of Optical Express and I left as I could no longer be part of such a terrible company, a company which encourages lying to patients, which is all based on extracting the most money from each and every patient.

The problem with the company is in the higher levels of the hierarchy, many of the patients I spoke to confidentially were advised about the state of the company and how they don't really care for patients but do the minimum legally required.

The record keeping in the majority of the stores I have been in has been atrocious as well as the organisation of the stores generally.

Although OE is a terrible company, laser treatment does work for those who are suitable and I have seen many patients happy with the results.

I do think the industry need MUCH MORE regulation as some of the 'Laser Optometrists' seem to think almost everyone is suitable for treatment.

Before I left I had a conversation with a key member of OE's Laser problem team, agreeing that the majority of the problems caused are because the real risk to every patient is being understated in every consultation by the Laser Optometrist and the counsellors (The counsellors don't actually even know the basics of optics apart from a script they are taught so they can sell products effectively).

I have nothing to gain from bad mouthing OE but after reading many stories on this site I felt they are owed the truth.