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A down day 20 Feb 2013 18:39 #541

  • OE Victim
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Some days are worse than others & today is one if them :(

I am facing the rest of my life with eyesight worse than when I wore glasses & side effects like dry eyes not knowing how much worse it's going to get!

1 year after the op my eyes had already deteriorated so will I still be able to see at all when I'm 60 or 70?

Why why why did I do it???

Anyone reading this & thinking about laser eye surgery DON'T TAKE THE CHANCE!!

If it ain't broke don't fix it!

Suitable or not?! 25 Jan 2013 23:01 #542

  • garyhughesnemma
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I was not suitable because of intolerance to contact lenses and prismatic correction. When I had 2nd consultation I was told that they didn't understand why i had been deemed unsuitable because I was suitable.
I notice now - because I have my notes, that they have written no intolerance to contact lenses and no prismatic correction, my prescription was +5.50 +6.50
I need these lenses exchanged because I have really bad ghosting and glaring headaches and sore eyes.
I have multifocal lenses and have been told if it is changed to monofocal it will help

Reply to Interested 24 Jan 2013 08:57 #543

  • Jacqui
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A few eye surgery patients from Glasgow have been in touch with me, they all have problems not one person that I have spoke to has had plain simple great vision eyes what we are suppose to have, my doctor told me that the only time you let anything get done to your eyes is for medical reasons only, wish I would have spoke to her beforehand as I wouldn't be in this terrible position.

David Teenan : Reply to Jacqui's post 21 Jan 2013 23:04 #544

  • Interested
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David Teenan clearly must be referring to the patient demographic that fall within the quoted "99% of patients achieve 20/20 vision"; under 40years of age within a specific most common prescription range i.e. with a high chance of success....and it must be satisfying for his patients and himself......out with this range is much more of a challenge!

David Teenan 21 Jan 2013 10:09 #545

  • Jacqui
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David Teenan ruined my eyes and I can never have any more surgery to fix them!
This made me so angry.


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How can performance related pay be relevant to a health care professional? Should s/he not aspire to achieve clinical excellence regardless, and shouldn't customers have the right to expect a high degree of clinical excellence as a bare minimum?

How can the % of patients who have seen the optometrist and then have surgery possibly be the best guide to performance. In a sample of patients where there is a high percentage with pre existing eye problems and contra indicators for surgery, an optometrist who is actually exercising a duty of care and doing their job properly will have a low % conversion. A high conversion rate suggests exactly the opposite and there lies the conflict between targets and the well being of patients. An optometrist cannot be a target based salesperson!


  • Pandora
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With the following required "skills" it is certainly an eye opener (!!) clearly illustrating how the company operates and the pressure staff must be under to keep their jobs, also explaining why so many patients are complaining of problems!

"Have a strong commercial acumen, be able to work to targets"

"Excellent sales & influencing skills"

"Be able to Prioritise and follow a sales process"

I thought an optometrist was there to examine my eyes not sell me a product!

I wonder if to 'Prioritise' therefore means to sell the most expensive treatment to the patient?

Does this company have no ethics at all?

OE ad for optom 13 Jan 2013 19:16 #548

  • Misled
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My 'counsellor' was Vicky Franks and my optometrist was Tom Critchley. They certainly worked as a team (one of the attributes required in the job advert) to persuade me to sign up, conveniently ignoring my concerns about my dry eyes!

OE ad for optom 13 Jan 2013 16:56 #549

  • Anonymous
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Ad from the OE website.

Resident Optometrist - Chester

We are currently looking to recruit a resident Laser Optometrist based in our Chester store. As one of our resident Optometrists your key responsibilities will be to carry out Post Operative patient assessments, contact lens fits and standard eye examinations. You will be expected to create sales opportunities and deliver challenging but attainable targets with the highest standard of professionalism, quality and service. You will be required to advise and promote the benefits of Glasses, Contact Lens, Laser Vision Correction and IOL Surgery services to our patients with all the information they need to make an informed decision on the best type of treatment available for them including the costs involved. You will work well within a team and build an excellent working relationship with the Laser Vision Specialist in the stores.
Our Optometrist induction programme and the ongoing product training are designed to give you the key skills and technical ability to successfully deliver exceptional patient care and operational best practice in the role.

Minimum Requirements:
Ideally, the successful candidate will be an engaging and ambitious individual who has a strong desire to succeed, someone who is highly proactive and dynamic, and who takes personal responsibility for each and every patient. You will have a strong commercial acumen, be able to work to targets and be self motivated with a desire to continuously improve knowledge."

The ideal candidate will hold the following skills:
Customer focussed
Articulate with excellent communication skills
Confident and tenacious
Excellent sales & influencing skills
Flexible/and open to change
Able to Prioritise and follow a sales process

Note also:
• challenging but attainable targets
• have a strong commercial acumen... be able to work to targets
• Skills required include:
• Excellent sale and influencing skills

Why should an optometrist need influencing skils"?

Optical Express Ace clinic Glasgow 12 Jan 2013 21:03 #550

  • InthebusinessnotOE
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A consent form is not worth a damn if there has been negligence. Negligence does not mean just at the surgical procedure but also pre and postop. So non-identification of pre-existing conditions that lead to an adverse outcome can be considered negligent.

Corporations are one thing in terms of "contract" but health care is provided by people and contracts really do not matter - you have not signed a contract to be harmed. Suggest in addition to OE, you name and go after each and every individual involved in your care - name them all and get them all to defend themselves. A great way to get them to may more attention in the future. They all have indemnity insurance and will have to let their insurers get involved.