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I Wish 09 Jun 2021 21:23 #1

  • wish Id avoided Optical Express
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They never tell you what you are signing when they ask for your signature, on top of that they ask for it when you have eye drops in o cannot read anything, then they use it against you by adding it to records when you complain about anything, be it refunds or their surgery botchups. anyone reading this take this as a big warning and avoid all eye surgery especially avoid Optical Express, best thing you will ever do. Stick with glasses whatever lies they tell you it is not worth the risks.

Anglia Community Eye Service 21 May 2021 17:35 #2

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'I sometimes wish more NHS hospitals would spin off their eye units.'

I trust that you are not suggesting NHS hospitals should spin off to unethical companies like Optical Express and Optimax, owned by psychopathic businessmen only interested in profit :kiss:

Anglia Community Eye Service 20 May 2021 20:42 #3

  • Andrew Ramsay / NHS outsourcing
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'ACES, founded in 2007, is an independent provider of an NHS Eye Service where patients are able to receive eye care in the community from Consultant Ophthalmic Surgeons. Our aim is to provide ophthalmic care of the highest standards in a community setting that is convenient and comfortable for our patients.’ www.aces-eyeclinic.co.uk

Consultant ophthalmologists Neil Johnson and Clifford Jakeman sold their company to David Moulsdale in January, enabling and supporting Optical Express' insidious entry into the NHS cataract surgery market!

Whilst Moulsdale’s purchase of Anglia Community Eye Service should scare the sh*t out of everyone concerned - not least the patients, I wonder how Johnson and Jakeman’s colleagues feel about their newly bonded relationship with Optical Express!

In addition to the two featured money-grubbers, these are the ophthalmic consultant surgeons listed on the website:
Mr Andrew Ramsay BSc MBBS FRCOphth...'

___________________________

I am an eye surgeon.

Andrew Ramsay was given a warning and found guilty of misconduct for dishonesty in 2016 (see MPTS). These warnings only last for 5 years on the LRMP so it would not appear now i believe.

On another note, I would say that efficient eye care is sometimes impossible in an NHS hospital due to daft managers appplying blanket rules to all areas of the hospital. Sometimes, private providers can just do it better, mostly because they are independent. You might therefore also notice that NHS Trusts that only do eyes (eg MEH) get to be quite efficient at delivering care, because they make their own rules. It's a shame really. I sometimes wish more NHS hospitals would spin off their eye units. Eye departments rarely rely on much of the hospital's infrastructure like in-patient wards, intensive care, etc etc.

Andy Street 22 Apr 2021 19:16 #4

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From: SashaMBEF <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: Re Optical Express
Date: 21 April 2021 at 18:36:35 BST
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cc: john MCDONNELL <This email address is being protected from spambots. You need JavaScript enabled to view it.>

Hi Andy

Following my own debilitating laser eye surgery at Optimax in 2011, discovering that I was not a 'rare case’ - as owner Russell Ambrose had assured me I was, I launched My Beautiful Eyes Foundation in January 2012.

As patient advocate, over the last ten years I have helped and advised many thousands of people damaged by refractive surgery (not just at OE), and as campaigner, I continue to work closely with John McDonnell MP, calling for government regulation of this industry, which you will be surprised to learn is not regulated.

I am therefore disappointed to see someone in your influential position promoting Optical Express on YouTube, and can only assume that you were unaware of the truth when you agreed to advertise this corrupt company, responsible for damaging so many thousands of people’s eyes and lives.

Ne’er a truer word spoken when you said: ‘I'm not an expert in this whole world of eye care…’, and I humbly suggest that you should have kept this in mind and performed due diligence before fizzing with ill placed praise for medical matters that you have no knowledge or experience of.

And, with respect, perhaps incredibly stupid, short sighted, and ignorant, to base judgement of invasive eye surgery on superficial glossy presentation: 'the quality of the facilities [gave you] great confidence that what goes on here would really be first rate.’

Read Olive’s story, sadly many more like her: ' www.opticalexpressruinedmylife.co.uk/ind...r-sudheer-dhanireddy

• The majority of patients damaged by this company, and others, are forced to seek expensive aftercare from the NHS (something fundamentally wrong with Optical Express given NHS cataract surgery contracts - begging the question, should future damaged patients sue the NHS or Optical Express?).

• Optical Express does not abide by the Refractive Surgery standards published by Royal College of Ophthalmologists, albeit unenforceable: www.rcophth.ac.uk/standards-publications...ve-surgery-standards

Instead they wrote their own, not endorsed by the GMC, GOC, or RCOphth (See CEO Kathy Evans’ email below)
www.fodo.com/downloads/managed/Guidance/...d-clinical-teams.pdf

NB: Appointed as lay advisor to the Refractive Surgery Standards Working Group in 2016, I was removed at the behest of Optical Express owner David Moulsdale. (Evidence disclosed under my SARs to OE and RCOphth)

• There are very few Optical Express surgeons who do not have multiple legal claims against them, their Medical Director Dr David Teenan near the top of the leader board. Hundreds already settled out of court, often with NDAs.

• ALL staff are paid commissions on sales of completed surgeries.

• Optical Express have a history of putting various premises into administration, writing off multi millions in owed taxes, and reopening under slightly different names: Bridgewater Eye Hospital in Manchester a case in point. You’re a businessman, take a look at Companies House for details.

As you wear glasses the company will undoubtedly have offered you free refractive lens exchange surgery, which of course you will have had to refuse as Mayor. However, if you are so convinced that what goes on in Optical Express’ pretty new store will be 'first rate', I am offering to personally pay for you to have lens replacement surgery with the company, giving you the opportunity to put your (my) money where your mouth is. My only condition that I get to choose your surgeon.

In the meantime, I ask you to perform belated due diligence, and perhaps let me introduce you to some of the many people in the West Midlands left irreparably damaged by Optical Express, all now dependent on the NHS, and direct you to at least six law firms representing their damaged customers.

And should Optical Express try to deny any of the above, ask owner David Moulsdale why he has never attempted to sue me for defamation, yet spent in excess of £1mil trying to silence my website: search.theregister.com/?q=sasha+rodoy

So much more, but for now you might find these YouTube videos of interest:







Andy, once you have checked that all of the above is true, will you stand by your statement, ‘Oh, it's great news isn’t it for the city to have this investment…’, or will you withdraw your support for this company?

I look forward to your response.

Best wishes
Sasha Rodoy | My Beautiful Eyes Foundation
Patient Advocate & Campaign Manager

From: Kathy Evans <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: RE: FODO standards
Date: 13 December 2017 at 15:29:45 GMT
To: "Sasha@MBE" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Cc: "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>, "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>, "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>, "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>

Dear Sasha

Thank you for your email.

We took the view that the draft Multi-disciplinary Professional Standards produced by members of the Optical Confederation had the potential to confuse patients and health care professionals as they contradictied the RCOphth standards which were published on 4th April 2017.

We advised the Optical Confederation that we could not endorse their work and, rather than recommending specific changes, we encouraged them to support the RCOphth document. The final standards published by members of the Optical Confederation in June 2017 are markedly different from those that the GMC refer to in its letter of 9th March 2017.

The GMC refers to the RCOphth standards on its website www.gmc-uk.org/guidance/ethical_guidance/29160.asp and we believe that these standards should be followed.

Best wishes

Kathy

Kathy Evans | Chief Executive
The Royal College of Ophthalmologists
This email address is being protected from spambots. You need JavaScript enabled to view it. | D. 020 3770 5335 | 18 Stephenson Way, London, NW1 2HD

Anglia Community Eye Service 16 Mar 2021 18:47 #5

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'ACES, founded in 2007, is an independent provider of an NHS Eye Service where patients are able to receive eye care in the community from Consultant Ophthalmic Surgeons. Our aim is to provide ophthalmic care of the highest standards in a community setting that is convenient and comfortable for our patients.’ www.aces-eyeclinic.co.uk

Reassuring advertising, until I tell you about the new owner :kiss:

ANGLIA COMMUNITY EYE SERVICE LIMITED
Company number 05632363
find-and-update.company-information.serv...ny/05632363/officers

Consultant ophthalmologists Neil Johnson and Clifford Jakeman sold their company to David Moulsdale in January, enabling and supporting Optical Express' insidious entry into the NHS cataract surgery market!



These two consultants should be ashamed of themselves - especially with so many 1,000s of Optical Express damaged patients relying on the NHS for aftercare!

Sadly however, there are too many greedy people who don’t give a damn about the impact their actions will have on others, because money talks, especially if they’re offered enough of it!

Whilst Moulsdale’s purchase of Anglia Community Eye Service should scare the sh*t out of everyone concerned - not least the patients, I wonder how Johnson and Jakeman’s colleagues feel about their newly bonded relationship with Optical Express!

In addition to the two featured money-grubbers, these are the ophthalmic consultant surgeons listed on the website:
Mr Andrew Ramsay BSc MBBS FRCOphth
Mr Sivanandy Nagendran MBBS MS FRCSEd
Mr Safdar Alam MD MSc
Dr Lee O'Mara MRCOphth
Dr Aiga Harrington
www.aces-eyeclinic.co.uk/staff.php

And how long before Anglia Community Eye Service offers refractive surgery I wonder...
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Moorfields Eye Hospital 13 Feb 2021 17:57 #6

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Before the pandemic nightmare began, I was a frequent visitor to Moorfields Eye Hospital, both NHS and Private, be it accompanying MBEF clients, or attending for my own treatment…

Last Thursday I was booked in for a consultation rescheduled after being postponed in March 2020 :kiss:



Having driven there (it’ll be a while before I'm prepared to risk using public transport) any concerns I had about social distancing etc… were immediately allayed on arrival, and I needn’t have been at all concerned, because the lengths the hospital management have employed to ensure the safety of patients and staff alike truly impressive, and it is my pleasure to be able to praise them (on this occasion at least!)

Outside the entrance there were at least three staff members (wearing gloves and masks) checking people had an appointment before allowing them through the door, face masks essential.

Once in, approaching the main clinics, another checkpoint offered hand gel and extra masks if needed.

Anyone who has ever been to Moorfields Eye Hospital will know what an incredibly busy hospital it is: Clinic 4 often crowded with 100 patients or more waiting for treatment, but on this occasion there were probably less than a dozen people seated, everyone spaced apart.

Instead of the usual one hour minimum wait I was seen super fast (friends in high places!) and I was further impressed by the strict adherence to safety protocol exhibited by all medics I met.

Waiting for a prescription later, I watched the NHS TV ads, which highlighted just how conscienceless, greedy, and irresponsible, private refractive surgery providers are!



With NHS hospitals going the extra mile to protect people, putting their staff on the front line during this pandemic, it is horrifying that Optical Express, Optimax aka Ultralase UK, Optegra Eye Hospital, et al, advertise and actively encourage people to leave home to travel during lockdown, for entirely unnecessary and non essential purposes!

And you can bet their in-house TV ads won’t be about the risks of Covid!What’s even worse, some ophthalmologists employed by the NHS are moonlighting in the private sector at this time, performing laser and lens exchange surgery simply for profit, and they should hang their heads in shame and beg forgiveness from NHS colleagues - whose lives and health they're putting at risk.

In fact, they should be prosecuted for treason!
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Dodged a bullet thanks all 20 Jan 2021 17:04 #7

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I was considering lens replacement surgery, but thanks to Sasha Rodoy I have decided I just don't fancy it after all. Too risky. I saw my own optician today, been a client for 20 years, and the practice doesn't offer it surgery so they had no financial interest. She said that unless I have a clinical need to replace my lens she recommends I don't do it, that if I get diagnosed with cataracts then that is the time to reconsider the treatment.
I have known her a long time and I trust her opinion, and Sasha's info on Facebook and the forum last night made it an easy decision.
I'll save my pennies and stick with specs.
I'm glad I asked for advice and I am incredibly grateful to Sasha and all the others who share their experiences on the forum as the weight of this information made me decide it's just too risky.
Thank you and keep up with what you are doing, I feel like I've dodged a bullet to be honest!

Happy New Year 01 Jan 2021 16:37 #8

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Unfortunately last year didn’t quite go the way I'd expected - in more ways than one, but there is good news on the horizon :kiss:



Posted 1 January 2020: 'I am confident that 2020 will ultimately be OUR year… with two good reasons for my prediction tucked in my pocket until I am able to publish - one hopefully by the end of February or March...'

One of my two ‘good reasons’ was the GOC v Optical Express Fitness to Practise hearing scheduled last September, persistently argued by OE lawyers, resulting in a postponement until November, but the allegations suddenly and astonishingly dropped by GOC Case Examiners and case closed.*

My second good reason was the hope that General Medical Council (GMC) Case Examiners would refer a doctor to a Fitness to Practise hearing after a lengthy two year investigation. Regardless of which, if the doctor wasn’t referred to FtP, the story would generate press cover and public outrage for that reason alone!

In late June however, the GMC advised those of us involved that the Case Examiners had referred the doctor to a FtP hearing - and finally able to exhale with relief, we owe the examiners a huge debt of gratitude, who left no stone unturned, exercising incredible due diligence, instead of simply accepting the report from the GMC appointed medical expert at face value.**

FtP hearings are normally heard within 6 months of referral to the Medical Practitioners Tribunal Service, but the MPTS are coping with a backlog of cases unavoidably delayed by the pandemic.

Unlike the GOC, the GMC will not be closing this case before it goes to FtP hearing, expected by June latest and publicly listed approx four weeks beforehand.

And although the GMC acknowledged that they couldn’t stop me publishing details should I choose to do so, for pragmatic purposes I agreed that I would wait until the hearing is listed on the MPTS site, essentially to ensure maximum publicity.***

Meantime, I’ll keep on doing what I have been doing for almost 10 years, and all I ask in return is that you PLEASE support my work by sharing my posts on Facebook, Twitter & Instagram!

*I will be publishing more about this when I have information I’ve requested under an FOI.
**Outwith his expertise in my opinion! The topic of GMC appointed inappropriate medical experts on my list!
***Shockingly, the tragic suicide of Optegra Eye Hospital patient #PaulDance failed to get the media/press exposure this deserved.

And whilst JessicaStarr’s suicide on 12 December 2018 (2 months after SMILE laser eye surgery performed by Dr Shabbir Khambati at Lake Lazer Eye Center in Michigan) received worldwide press and media attention, to the best of my knowledge nothing more has been published since April 2019, and I suspect that an out of court non-disclosure agreement (NDA) may be the reason for this: money being the industry’s oft used tool to silence so many of their victims and families.
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Catch COVID @ Optical Express 20 Dec 2020 19:45 #9

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Earlier this afternoon I tried to return a box of tiles to a nearby retailer, having been assured by the manager yesterday that if I parked outside and phoned the store, someone would come and take the items from my car :kiss:

Not happy therefore to arrive and be told by the staff member sitting behind the counter that they were a ‘non essential’ shop (Tier 4), and not allowed to trade since last night.

I pointed out that all he had to do was take a box from the back of my car, which has a hatch door, allowing zero personal contact, and the refund could be dealt with by phone.

But no, he wouldn’t do it… (and I was so frustrated having wasted my time that I didn't think to ask why the store lights were on, doors unlocked, and staff behind counter!)

Yet whilst I can't return a box of tiles, go to a restaurant, or get my hair trimmed, I have been assured by an Optical Express call centre rep that their London stores will be open as usual - for NON ESSENTIAL close up consultations and NON ESSENTIAL surgery!


www.theguardian.com/uk-news/2020/dec/20/...d-south-east-england
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I'm another Victim! 30 Nov 2020 16:47 #10

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As another recently lied to, damaged and botched eye surgery victim I hope these ruthless surgeons and companies are finally made to stop these surgeries. Eye surgery should only be used when it is the last resort .The adverts portraying these surgeries as a quick easy perfect fix should be banned ..They are all made up of lies and Mickey Mouse research done by these companies themselves.