Welcome, Guest
Username: Password: Remember me

TOPIC:

GENERAL CHAT - Open to all 23 Sep 2013 13:31 #491

  • K
  • K's Avatar
I'd like to say thank you for this website - reading it has put me off ever going with Optical Express or any high street chain and that is thanks to you. I'm definitely going to go through with it and need to find the most trustworthy, reputable place around.
Thanks again for your site.
Best,
K

GENERAL CHAT - Open to all 19 Sep 2013 01:12 #492

  • Should Have Gone To Specsavers
  • Should Have Gone To Specsavers's Avatar
Cannot believe Optical Express are using David Teenan as their Facebook poster boy - sick & an insult to all he's damaged :(
www.facebook.com/opticalexpress

Received refund from Hitachi!!! 17 Sep 2013 13:11 #493

  • Poppy
  • Poppy's Avatar
  • Offline
  • Posts: 42
  • Karma: 1
  • Thank you received: 3
Although STILL battling with OE I have received a refund from Hitachi for the interest free loan they provided for the surgery!

Anyone who took advantage of this finance should persevere and pester Hitachi for a refund. If in litigation I suggest you check first with your solicitor that by accepting the refund you don't eopardise your case against OE.

My refund was unprompted and transferred to my bank confirmed simultaneously with an email advising me of their decision and action.

I expect they make so much profit from OE a few refunds won't make a dent!

Chris Evans Breakfast Show 16 Sep 2013 15:57 #494

  • admin
  • admin's Avatar
  • Offline
  • Posts: 1006
  • Karma: 6
  • Thank you received: 153
Yet another glowing recommendation for the laser eye surgery provided this morning by Francesca Marchetti, self employed optometrist working at a refractive eye surgery clinic - not biased then?!

More details here www.facebook.com/OpticalExpressRuinedMyLife

I recommend you email Chris Evans with the other side of the story!
This email address is being protected from spambots. You need JavaScript enabled to view it.
:kiss:

Customer satisfaction report 15 Sep 2013 22:02 #495

  • Chris
  • Chris's Avatar
I have had MANY appointments and only once was asked to fill in a questionnaire as to how I rated my experience and if I would I recommend Optical Express to my friends and family. The timing was brilliant because my vision was finally coming back after another lasek and I was SO relieved after many weeks of blurry vision and did leave a positive review. However my vision went on to deteriorate again. Always thought this was cleverly timed.

The Times newspaper article today 14 Sep 2013 22:04 #496

  • Poppy
  • Poppy's Avatar
  • Offline
  • Posts: 42
  • Karma: 1
  • Thank you received: 3
An article about the safety of laser eye surgery in the Times today states that only 40% of candidates are suitable for surgery.
raconteur.net/healthcare/just-how-safe-is-laser-eye-surgery

Professor Sunil Shah was as an expert contributor.

The same Professor Shah who provided my medicolegal report without even examining me. For £1,200 he concluded that I suffered "acceptable complications" following surgery.

In my opinion he is nothing more than a hypocrite and profiteer.

I suggest complaints about the biased reporting should be addressed to the Times and Peter Archer, Managing Editor of Raconteur.net, the company responsible for the article in the supplement
This email address is being protected from spambots. You need JavaScript enabled to view it.

Re "further surgery" 12 Sep 2013 23:32 #497

  • Andrew
  • Andrew's Avatar
Leo, what WAS your prescription before undergoing surgery and what is your current prescription post lens replacement?
Totally understand the problem with driving and seeing the road and sign posts ahead but not being able to see the dashboard!
Do you have halos and ghosting too?

Re "further surgery" 12 Sep 2013 21:36 #498

  • leo
  • leo's Avatar
OE have said that I can have laser or piggy-back lens. They told me that they had put in the wrong prescription lenses and made me short-sighted when I was long sighted pre surgery.

It also looks like I now have a prescription for astigmatism which I never had before!

According to OE they will be able to sort this out even though they caused it in the first place!

"With talented and experienced surgeons and field-leading innovation, it should come as no surprise to hear that more people choose Optical Express for their laser eye surgeries than any other laser eye provider - making us the smart choice for your astigmatism surgery."
www.opticalexpress.co.uk/eyecare/astigmatism.html

GENERAL CHAT - Open to all 11 Sep 2013 20:44 #499

  • Andrew
  • Andrew's Avatar
Leo, What 'further surgery' is being recommended?

GENERAL CHAT - Open to all 11 Sep 2013 11:15 #500

  • Mr Starburst
  • Mr Starburst's Avatar
  • Offline
  • Posts: 97
  • Thank you received: 12
I cannot understand, with the amount of damaged patients that OE and the like are causing, why this has not been declared a public health crisis !
People's eyes and lives are being ruined and this should be stopped IMMEDIATELY !