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Optical Express Ruined My Life Forum 17 Nov 2017 18:47 #91

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admin wrote: This morning my postman told me that he’d watched Rip Off Britain on iPlayer, as I’d recommended, but asked why wasn’t I in it?

A question only the BBC can answer, and they won’t, not honestly that is :kiss:

As he was walking away my postie sheepishly told me that by the way his brother-in-law is having eye surgery next month - at Optical Express!!

He said he didn't want to say anything to his brother-in-law because he didn't want to worry him! And holding his forefinger and thumb fractionally apart to indicate how small, he told me that there’s only a slight chance of problems.

Not quite speechless, but wanting to smash my head against the nearest wall in utter frustration and disbelief, I told him that’s not true…

But hey, my postie watched Rip Off Britain, so who am I to argue with Julia Somerville and the Royal College of Ophthalmologists!

He was already on his way down the road, with me barefoot on the pavement, so I couldn’t follow to continue the conversation. I called after him and said that at the very least to PLEASE tell his brother-in-law to look at OERML, and that I’d help him get his deposit back if necessary.

The obvious question is of course, if his brother-in-law goes ahead and suffers problems, what will my postie say to him?!


Yesterday I saw my postie, and no prizes for guessing what he told me :kiss:



After surgery two weeks ago, not only does his brother-in-law have an infection in his eyes, but his distance and intermediate vision have also deteriorated!

Optical Express have of course told him, ’Give it time.’!
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DVLA want sight tests every 3 years!!!! 15 Nov 2017 22:46 #92

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I heard on the radio that DVLA now want eye tests made compulsory every THREE years to be legal to drive!! Can you imagine all of us that have had surgery.. I doubt many, if ANY, would pass an eye test for driving!!!!

Terrible night vision 15 Nov 2017 20:13 #93

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Hi does anyone know if there is anything that can be done to improve very poor night vision after lasik? OE didn’t want to know when I told them about it in the past. I don’t want to bother my GP with it but as I’m getting older it’s getting worse, it’s frightening having to drive at night :(

None so blind... 25 Oct 2017 17:44 #94

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I haven’t yet published my critical analysis of the Rip Off Britain report (See BBC News & Press Topic) because I’ve been waiting for information to come back from various parties involved in the broadcast.

I hope to publish next week, not least because complaints to the BBC should be submitted within 30 working days, and I hope there’ll be plenty more besides mine!

This morning my postman told me that he’d watched Rip Off Britain on iPlayer, as I’d recommended, but asked why wasn’t I in it?

A question only the BBC can answer, and they won’t, not honestly that is :kiss:

As he was walking away my postie sheepishly told me that by the way his brother-in-law is having eye surgery next month - at Optical Express!!

He said he didn't want to say anything to his brother-in-law because he didn't want to worry him! And holding his forefinger and thumb fractionally apart to indicate how small, he told me that there’s only a slight chance of problems.

Not quite speechless, but wanting to smash my head against the nearest wall in utter frustration and disbelief, I told him that’s not true…

But hey, my postie watched Rip Off Britain, so who am I to argue with Julia Somerville and the Royal College of Ophthalmologists!

He was already on his way down the road, with me barefoot on the pavement, so I couldn’t follow to continue the conversation. I called after him and said that at the very least to PLEASE tell his brother-in-law to look at OERML, and that I’d help him get his deposit back if necessary.

The obvious question is of course, if his brother-in-law goes ahead and suffers problems, what will my postie say to him?!

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Eye Hospitals Group aka Optimax/Ultralase 22 Oct 2017 17:27 #95

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To most people, the word ‘hospital’ evokes an image of a safe haven, where sick or injured people are treated by doctors and nurses.

I am therefore dismayed when a provider selling unregulated refractive eye surgery - or indeed any other elective and unnecessary treatment - ostensibly tags ‘hospital’ to its name!

An advertising ploy that relies on a person’s innate trust, typically accepting that hospital staff will do nothing they believe might harm us.

So when my attention was drawn to this link I didn’t really expect it to be a hospital group caring for injured eyes.


www.eyehospitals.co.uk

But where did I recognise that eye logo from I wondered, as I clicked on the locations link…

Surprise surprise - Optimax attempting to rebrand! (Was it something I said Russell?)

Reading through the site I noticed that Eye Hospitals Group aka Optimax/Ultralase advertise MiBo Thermoflo as treatment for dry eyes, so superficially they could be thought to be caring for injured eyes.

But read on, because according to their blurb the 'Causes of Dry Eye Syndrome’ do not include laser eye surgery: a blatant and deliberate omission that the tens of thousands of damaged patients worldwide would successfully argue - with evidence!

'This condition can occur when the tear production process is disturbed in some way. There are a host of possible causes for this, although a single definitive cause is rarely identified. It can affect people of all ages, however up to a third of those aged 65 and above may have Dry Eye Syndrome, this condition is more common amongst women.
www.eyehospitals.co.uk/dry-eye-syndrome

Fyi, I trialled MiBo Thermoflo a few years ago (not to be confused with Lipiflow) and categorically do NOT recommend it!

If your eyes are sensitive you will find the pressure involved in the MiBo treatment quite painful, which in my experience outweighs any potential benefit.

In the interest of research however I did complete the trial, but it gave me zero relief from dry eyes.

Better to invest in steam googles, or if you have MGD spend the same amount of money (approx £150) for a dry eye specialist to debride your meibomian glands for a few months respite.

Optical Express advertise, "Over 99% of our patients achieve 20|20 vision or better with Laser Eye Surgery”.

But with their ongoing p*ssing contest Russell had to trump Moulsdale, so Eye Hospitals Group aka Optimax advertise, "99.86% of our patients achieve driving standard vision or above”.

Unlike Optical Express though, Eye Hospital Group aka Optimax have published no statistics to support their nonsensical claim.

Another one for the ASA methinks :kiss:

Even the RCOphth spuriously claim only 95% satisfaction rate in their advertorial masquerading as Refractive Surgery Standards!

Read Bruce Allan's email to me in November 2016 (RCOphth topic), admitting that, "We do not have accurate contemporary figures for the numbers of refractive surgery procedures performed in the UK.”.

I believe that in fact there are at least 40% patients left with problems, and until the government step in my claim is as valid as any the industry care to make - if not more so - because I’m contacted by a never ending stream of damaged patients every single day.

It has to stop!
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Macular (o)edema 12 Oct 2017 19:38 #96

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One week ago my optometrist told me that I must go to Moorfields A&E immediately, because he'd seen what he considered fresh bleeding on my scan and believed I'd had another occlusion.

I did so, and was happy to be told that my eye was in fact improving. And to be fair, when I looked at the Moorfields scan from August side by side with the recent one at A&E, it did appear that the blood had slightly dissipated.

I asked if it was therefore necessary for me to attend my next scheduled appt at the retinal clinic, and was told definitely yes.

That appt was yesterday, and after the usual tests and scans I was in absolute shock to be told that I have a macular (o)edema!
nei.nih.gov/health/macular-edema/fact_sheet

It should be noted that the A&E surgeon was not a retinal specialist, and without more extensive scans I don’t think he could have seen this.

I won’t bore you with the finer details, but this really is not good news :kiss:

And the expression ‘I’d rather stick needles in my eyes’ is not one I ever want to hear again, because the first course of my treatment IS to have needles stuck in my eyes!

I am sure you will appreciate why I have a phobia of anything laser related, so even worse for me, if the injections are unsuccessful, guess what the next option is?!

Even accompanying a client to their medicolegal consultation a few months ago almost made me want to vomit, because the examination room adjoined the (not very clean) operating room, divided by a glass wall, with a laser machine at its centre!

Although there is no evidence that my occlusions and oedema can be directly attributed to laser eye surgery, the stress I now suffer most definitely is.

I was warned after my first occlusion in February to slow down and stay calm, and I have tried, but my heart starts to race and my blood pressure shoots sky high whenever I think about this corrupt industry and its many 1,000s of damaged patients - which is most of the time, so my anger is always close to the surface!

Then I think of Hazel Jones, who died less than three months ago, after a stroke caused by the stress and anxiety she suffered as a result of her surgery at Optical Express.

For that reason alone I have to try harder to stay calm, to continue my fight to expose the corruption that exists at the heart of this industry.

Time for the government to do the job they’re paid for, listen to their voters and and stop siding with corrupt businessmen, before it costs the UK countless more £££££££ in NHS costs and unemployment benefits!

Dr Hilary Jones cont'd... 03 Oct 2017 18:25 #97

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admin wrote: "I don't endorse many products…”


Following my post on 14 September, I called Optical Express in Glasgow and spoke with Martha...

Positive that he had not, and interested to hear how they would explain the fact that he'd had surgery elsewhere, I asked if Hilary Jones had been treated by OE.

I was shocked when Martha confidently assured me that he had!

I called a second time and asked where I could find this information online.

Of course I recorded our conversations - but don’t blame Martha boys, she didn’t know it was me!

I wrote to Hilary again...

"Hi Hilary

Referring to the OE patient consent video - which features you extolling their virtues - in answer to my question, a representative told me that you’d had eye surgery at OE.

I can only assume that your previous ops with Dan Reinstein were subsequently unsuccessful, hence explaining the removal of your video as I questioned in my (as yet unanswered) email below. [see 14 September post]

The OE rep advised me to google your name to find details of your ‘experience’ with the company, but oddly I’m unable to find any such info online.

I’d therefore appreciate it if you would be kind enough to let me know the name of the OE surgeon who performed your surgery, and when it was performed.

In addition, can you also direct me to the relevant web page(s) detailing your experience with Optical Express.

I look forward to your earliest reply.

Best wishes
Sasha
"

No reply :kiss:

Then I discovered an article written by The Times journalist Andrew Gilligan, 'the subject of a legal complaint from Dr Hilary Jones'...

'ITV’s “Doctor Dishy” has been reported to the General Medical Council (GMC) over claims that he used television appearances to recommend treatments and products from companies he had worked with.

Dr Hilary Jones, health editor of Good Morning Britain and a qualified GP, has been a fixture on the breakfast TV sofa for 28 years, offering advice to viewers. In recent years he has endorsed at least 32 products or services alongside his ITV and medical work, ranging from hot tubs and relaxation CDs to medicines and controversial alternative therapies.

The Sunday Times has established that Jones, 63, has promoted several of these on ITV without making his connection clear to viewers. On the Lorraine show in August 2016 he mentioned a survey on medicinal teas by Tetley, with which he had worked.

In an appearance on ITV’s Daybreak in 2012, Jones recommended a service called YorkTest, which charges £250 to identify a person’s intolerance to certain foods, claiming it was the UK’s only “scientifically validated test” of its kind. He also appears in a video on the YorkTest homepage in which he describes it as an “accurate, laboratory-based test”.

YorkTest was reprimanded by the Advertising Standards Agency in 2007 over claims that the test was “clinically-validated”. Asked whether YorkTest paid Jones for his endorsements, a spokeswoman said: “In a manner of speaking.”

Allergy UK, the main charity in the field, said YorkTest’s method is not “based on sound scientific evidence”.

In 2011 Jones referred on ITV to “electronic cigarettes, like E-Lites . . . if people want to indulge in smoking, they can safely using electronic cigarettes. These are pretty healthy compared with [standard cigarettes].” He did not mention that he had taken part in a promotional event for E-Lites six months earlier.

Dr Iona Heath, former president of the Royal College of General Practitioners, has lodged a complaint about Jones with the GMC. “What he is doing seems to be desperately sad and wrong,” she said.

Dr Alex May, a scientific researcher, accused Jones of “abusing his position of trust . . . It undermines both his and ITV’s editorial integrity”.

Jones did not respond to a request for comment.

ITV declined to comment, but had earlier told May: “No doubt any medical products or services that Dr Hilary promotes he does because he personally believes they are suitable
."’
www.thetimes.co.uk/…/dr-dishys-dose-of-hidden-plugs-9tkbjzg…

I did some further digging and discovered another endorsement that Andrew Gilligan may have missed - Hilary is also an ‘ambassador' for the National Federation of Funeral Directors!


nffd.co.uk/…/nffd-appoints-dr-hilary-jones-as-ambass…

As I’ve said before, I believe that Hilary Jones would promote Catnip as a cure for cancer if someone offered to pay him to do so!

And I wonder how much OE paid him to be their pet Judas lamb goat?!
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Tweedledum says... 22 Sep 2017 16:49 #98

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In the same vein... :kiss:

Following unsuccessful lasek surgery in 2008, Treacy Kiely underwent six more ops with OE's botched attempts to get it right!

And, like so many thousands of us worldwide, her eyes are worse than before surgery - beyond worse!!

And, like thousands more of their customers are recently discovering, Treacy was eventually denied her promised lifetime aftercare and left with only the NHS to turn to!

She is now a patient at Moorfields Eye Hospital - at significant cost to the NHS.

To continue his efforts to help Treacy, the Moorfields NHS consultant needs her extensive medical records from Optical Express, and you would - quite reasonably - expect these to be provided as a matter of course: not least because Treacy’s serious eye problems are entirely a result of the surgery she trustingly paid Optical Express to carry out in 2008.

But this is Optical Express we’re talking about, who have insisted that Treacy - or the NHS! - must pay £50 before they will provide copies of her records.

I would expect anyone unfamiliar with OE’s modus operandi to be shocked by this excerpt from Tweedles’ letter to Treacy, dated March 2017, but sadly I can assure you it's not unusual - plenty more just like it from the amazing Stephen Hannan!



How then can the Daily Express think it morally acceptable to glorify this conscienceless man in an advertorial for OE?

Shame on all journalists (and editors) who promote OE, because by publishing this kind of cr*p you are equally culpable for the damage this corrupt company continues to inflict on people, week in, week out!
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Tweedledum says... 22 Sep 2017 14:59 #99

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Previous post cont'd... :kiss:

Conversation 'censored' by Daily Express?


www.express.co.uk/life-style/health/8556...es-eye-test-symptoms
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Tweedledum says... 20 Sep 2017 19:36 #100

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Two days ago Daily Express online published an interview with Stephen Hannan, who claimed that optometrists have remarkable diagnostic powers able to save your life!
www.express.co.uk/life-style/health/8556...es-eye-test-symptoms

Tweedles claims that he can diagnose the following:
•Brain Tumour
•Diabetes
•Heart disease
•Multiple Sclerosis
•High blood pressure

It has to be said that my own blood pressure must have shot up when I read the article!

Such a shame that OE surgeons - never mind the optoms - can't diagnose pre existing eye problems before they perform laser and lens replacement surgery!

I left my comment...



Let's see how long before it's removed!

I then contacted the Daily Express and spoke with Felicity Thistlethwaite, the online Lifestyle Editor.

I expressed [sic] my horror that they would publish this article, and asked if it was a paid advertorial.

She asked why, and I explained...

I told her that I have hundreds of letters from Tweedledum to my clients, stating that OE will not provide aftercare beyond 12 months post op (regardless of any problems caused by surgery, even a detached retina), recommending that they should go to the NHS for help!

Her voice turned chilly and she asked me to put my complaint in writing, that she would answer all my questions after she'd run it past their lawyers!

Talking of newspaper lawyers, I think it's time for the next instalment of NMMNG :kiss:

The long awaited story of OE's settlement with Associated Newspapers Ltd (re Daily Mail) is a perfect example of why newspapers can't be trusted to publish truths!

Just like this industry, it's all about ££££££ for the press - the cost to people's lives irrelevant!

NB: If you leave a comment under the Express article, please post it here too - because chances are they'll remove negative comments and close the conversation!
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