My Optical Express review.
I'll be brief. OE staff are very nice until money changes hands - and by very nice I don't mean honest and ethical, just friendly. They feed prospective candidates for surgery false information, minimise risks or just dismiss them, rush the consent process.
After payment, temperature noticeably drops. The surgery resembles a conveyor belt, everything feels rushed. Aftercare is neglectful and dismissive of any negative symptoms. In my case, terms were changed retrospectively and free aftercare denied. Left with many issues, I regret the day I heard of Optical Express.
On the positive side, they have comfy chairs in waiting rooms; they need to be - you end up waiting around well beyond your appointment time.
The worst bit is the lack of protection for patients and no real regulation of this industry.
My advice - stay well away. I wish I had.
I can sum OE in a single word: AVOID. I'm now left with atrocious vision after unnecessary surgery, and worst still it seems to be getting worse. This is a company that cannot implement its own procedures and which flaunts GMC guidelines with impunity. I had so-called RLE surgery (I thought I had cataracts; I didn't have cataracts, they lied about me needing surgery) in 2013 and as a graphic designer I'm starting to struggle with doing my job. OE are collectively clueless, they hide behind made-up statistics and stalling tactics to avoid litigation. The Lentis M-Plus lenses they implanted in me have all the contrast range of a Kodak Instamatic. Driving at night can be frankly terrifying. I can't distinguish faces even in bright sunlight and I live with my face eight inches from my computer monitor now.
OE are the cut-and-shunt specialists of eye surgery. They're butchers, their surgeons are only interested in volumes of operations so they hit their performance targets. It is a disgrace that they are allowed to continue to practice.
Because of the emasculation of regulators and the cozy indolence of industry bodies this company gets away with a level of customer care that frankly should be criminalised. This is to all intents and purposes an unregulated industry in the uK. REGULATE THIS INDUSTRY NOW!!!
Where do I begin! I had laser surgery in 2006 at Optical Express Reading store with Joanna McGraw. Since then I have had SIX more laser surgeries AND an implantable lens in my left eye! Throughout all of these procedures all expenses - for operations, eye drops, glasses etc were provided free of charge - as I was told I would have lifetime aftercare for as long as it took to correct OE's mess!!! To this day, 16th January 2017, I am still suffering problems with my eyesight and am now having to go to the NHS for an unbiased review and the truth as to what , if anything, can be done to help my eyesight!
I am now getting letters from OE telling me any further consultations, sight tests, glasses, drops etc will have to be paid for as per the terms of my contract I signed! THIS IS NOT THE CASE! How can it be after 10years of being told over and over again that they would do whatever they needed to do to correct my vision or to make it as best as possible!
Now I'm left high and dry by these horrid, unsympathetic people who do not care what mess they have made of my eyesight ,and the excruciating headaches I now suffer due to squinting all the time just to be able to see due to the bright lights and halos!
This is an opportunity to write your Optical Express review
Please treat this thread as you would any other review site - e.g. Trustpilot, a misnomer if ever I heard one!
Whether you went ahead with surgery, or simply attended a 'free' consultation, describe your experience at Optical Express, and be sure to name the clinic/store, optometrist, sales person, surgeon, and anyone else who may have been involved.
Because, when people google "Optical Express reviews" this page should eventually show up on the first page of Google!