Deposit Refunds

  • Gordon Grant

Replied by Gordon Grant on topic Decided Against Surgery!

Posted 23 Apr 2014 13:12 #591
I have just had a representative from Optical Express contact me regarding my deposit. He told me my money would not be refunded but I could use the amount to purchase glasses from OE or as payment towards future surgery.

He also said I could have Optical Express gift vouchers for £390. So they refuse to refund my cash but will hold on to it and generously allow me to spend it in their store!

I explained that I was not informed of a 72 hours 'cooling off' period by the salesman when paying my deposit.

I have no intention of letting this drop until I get my refund.
Last Edit:23 Apr 2014 13:31 by Gordon Grant
  • Gordon Grant

Replied by Gordon Grant on topic Sales pressure!!

Posted 23 Apr 2014 11:50 #592
I have decided against surgery after having a 'no obligation' consultation in Edinburgh last Friday.

When I went for the consultation I had eye drops administered to each eye. Then I was told that i was suitable for surgery and ushered through to speak to the salesman to explain my options.

I was advised that it would cost £3900 in total but there was a special April offer and if I booked immediately I could have a £900 discount.

With no time to walk away and think about it, feeling disorientated and pressured to make a £390 deposit, I was directed to sit down at a computer screen that I was unable to focus on and told I was in charge. I explained I couldn't see anything so the young salesman pointed at two boxes on the screen telling me to just click on them to set up and confirm a credit agreement.

I have talked it over with my wife over the last two days and decided that it would be best not to follow through with the surgery.

I called OE and cancelled today and asked about a refund of my £390 deposit but was informed that the customer service "could not deal with that" and that someone from cancellations would be contacting me to discuss it. So far I have heard nothing.

At no point during the consultation was any cooling of period mentioned nor was I told the £390 deposit was non refundable. If I'd been told that I would have called a halt to the consultation and taken sufficient time to sit down and think about my options before committing.

I will pursue my refund by legal means if that's what it takes.
Last Edit:23 Apr 2014 13:31 by Gordon Grant
  • Rory

Replied by Rory on topic Refund received

Posted 17 Apr 2014 18:53 #593
I received my £500 deposit back. I have to say they were courteous, friendly and polite.

Thanks Sasha for your help
Last Edit:17 Apr 2014 21:27 by Rory
  • Shadow

Replied by Shadow on topic Decided Against Surgery!

Posted 11 Apr 2014 11:10 #594
Just an update to say, after following the advice from OERML, Optical Express are today processing my deposit refund.

Thanks again for the help Sasha :)

Good luck.
Last Edit:11 Apr 2014 11:15 by Shadow
  • Alan

Replied by Alan on topic Refunded

Posted 11 Apr 2014 10:58 #595
Sasha just to say deposit landed in my account at midnight

Many thanks
Last Edit:11 Apr 2014 11:06 by Alan
  • Tayyiba Malik

Replied by Tayyiba Malik on topic Disgusted!!!

Posted 09 Apr 2014 21:28 #596
I booked my appointment and decided to go ahead with laser surgery after being put on the spot and pressured to make a decision at my consultation.

i paid £750 deposit but later decided to cancel within the 72 hours cool off period. After numerous calls and a rather rude dealing with a member of the cancellation department - who said why did I bother to book surgery if I was later going to change my mind, I still haven't had a call back to discuss my refund.

It is now around 3 weeks later and I can say I would never trust or recommend Optical Express even if they offered the treatment for free!

Appalling customer service, so I can only begin to imagine how bad the surgery aftercare would be!
admin: Please send your number and I will call you: info@opticalexpressruinedmylife.co.uk
Last Edit:11 Apr 2014 09:23 by Tayyiba Malik
  • Steven H

Replied by Steven H on topic Refund!!

Posted 09 Apr 2014 20:14 #597
Alan, I see that Sasha has been working her magic again. Fighting for justice.
by Steven H
  • Alan

Replied by Alan on topic Refund!!

Posted 09 Apr 2014 10:06 #598
Hi - would like to thank you Sasha, this morning had a call from OE to say they will now process my deposit.

They have taken my card details and said it can take up to 2-3 days and have sent me a confirmation email.

Once again Sasha. Thank you
Last Edit:09 Apr 2014 10:50 by Alan
  • Rory P

Replied by Rory P on topic Refund wanted

Posted 09 Apr 2014 05:48 #599
Last Saturday I attended the Shaftesbury Ave clinic intending to have LASIK, but the surgeon said there had been a change and I would have to have LASEK instead. That was not what I'd paid for so I phoned to ask for my deposit back and was told that this was non-refundable. Looking at other people's comments here I feel I have been misled and tricked the whole way!

- Told in the Crawley store that I was fully suitable for LASIK and that they had done operations for many people with my prescription and astigmatism with LASIK.

- Quoted £5190 originally. When they rang back I said it was too expensive so they offered £3280 if I booked within 3 weeks.

- Paid £500 deposit.

- Hitachi Finance sent me 2 emails because the Customer Care Assistant opened 2 direct debits in my name.

- I was never told I would have to have LASEK so turned up to London and waited 5 hours and then never had it done!
Last Edit:09 Apr 2014 07:46 by Rory P
  • Anne C

Replied by Anne C on topic Refund in full!

Posted 08 Apr 2014 16:49 #600
Hi Sasha
Your site truly does have punch as a miracle has happened! As I walked in my front door the phone was ringing and it was OE offering a full refund and I won't have to wait the 28 days the normally takes!!!

She explained they had made an exception because I was so upset but I suspect it's because they saw I had contacted you.

Thank you so much and keep up the good work

Anne C
Last Edit:08 Apr 2014 16:57 by Anne C
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