Optical Express IGNORED Information Commissioner’s Office (ICO) ruling on spam text messages, and continue to send out millions every week!
If you’re still getting nuisance texts from them you can stop them once and for all by complaining to the ICO.
This is how you do it:
1. Take a picture of the Optical Express spam text message as it appears on your phone.
2. Write to Optical Express Group Head Office (5 Deerdykes Road Westfield Industrial Estate Cumbernauld Glasgow G68 9HF. Email: enquiries@opticalexpress.com) asking them to investigate why you have received the text message. Include the photo of the message and state that you expect an explanation within 28 days, after which time you intend to take the matter up with ICO. Make a note of the date you sent it.
3. If you get no reply, or a reply you’re not happy with, visit this section of ICO website
ico.org.uk/concerns/marketing/2/
which covers nuisance text messages. Let them know that you’ve received an unwanted text from Optical Express despite their receiving a formal warning from ICO. Also let them know that you have raised this personally with Optical Express, and not received a satisfactory reply, quoting the date you sent the letter.
4. That’s it. A single complaint could be enough for Optical Express to be held to account for their nuisance text messaging.