Deposit Refunds

Good evening
I am speaking to someone on Wednesday to go through my surgery which I have booked for December and paid a deposit of £500. Today after reading many reviews and already having dry eye I have decided to cancel.
Any advice or key words I should use to guarantee to get my deposit back please.
Would appreciate any help
Thank you
Sue
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admin: Please send your phone number and I'll call you
sasha@opticalexpressruinedmylife.co.uk

Just want to ask how many days did you wait to get your refund? Rang optical express, they say it will take 28 woking days

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admin: If you have any issues getting a full refund please send your phone number and I'll call you
sasha@opticalexpressruinedmylife.co.uk

just to let you know that I have received my refund from Optical Express today. Many thanks for your help Sasha.

Hi,

After my eye surgery changed last minute with Dr Kazmi I decided against going for the surgery due to the last minute change and the stories I've read here (Lasek instead of Lasik)

I sent an email to cancel and got a generic auto reply saying they'd be in touch wihtin 3 days (This was on 16/08/22) however nobody has contacted me. I've rang twice and each time was told someone would be back in touch but I haven't got any confirmations/emails or further contact from them.

What are my next best steps? They've took nearly 2,000 GBP from me and now seemingly ghosting me.

Any help appriciated,

Lewis
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admin: Please send email with your phone number: sasha@opticalexpressruinedmylife.co.uk

Hi

Looking advice on getting a refund on the £500 deposit.

I had my initial tests at the start of July and was told that I would be suitable for multi focal lens replacement surgery.

I paid my deposit of £500 and the surgery was booked for September but after finding a lot of disturbing information I decided to cancel. I didn't speak to a surgeon and was given little factual information.

Below is the response:

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admin: Please send email with your phone number: sasha@opticalexpressruinedmylife.co.uk

Dear Sasha

I would just like to thank you for all your help. I received my full £500 back from optical express

Thank you for what you do. God bless you

Kind Regards

Denise

I booked in for eye surgery with Optical Express a week ago, then I saw this website and cancelled.

After another week of thinking things over I thought that the cases I’ve read here are most probably unfortunate isolated cases, much like what we have seen over covid and some of the apparent vaccine injuries.

I’m here thinking I’ve worn extended wear contacts for 20 years. Only had one infection in that time, my eyes are healthy, my prescription isn’t too bad -4 so I should be fine for LASIK.

But because of this website I keep thinking What if? What if I’m one of the unfortunate ones. My eyes are healthy, why have unnecessary surgery and slice it open.

So I’m cancelling again, I expect they will try to keep half of the deposit.

However I just want to say thank you to everyone for sharing their experiences and I’m sorry to read what many of you are going through. Losing my sight or having eternal eye pain is one of my biggest fears and it must be extremely tough to live with, not only the pain and visual problems but also the regret of having the surgery done.

Without this website I’m sure many more people would be signing up in droves without realising the potential implications and trusting in the word of the surgeons and staff.

We like to think that if something were unsafe it would be closed down by the authorities, however this doesn’t seem to be the case. The vast majority of people who have it I’m sure are fine, I certainly know several who sware by it which convinced me.

However why weaken the integrity of the eyeball for convenience?

Nah bonkers. I’m sticking with glasses and contacts, (must stop going in swimming pools in contacts though).

Thanks all and hope those who are suffering manage to find a solution.
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admin: Your thanks appreciated, but this is a very underused site, and I can assure you that the cases are definitely far from isolated - many many thousands of people left irreparably damaged!

Meanwhile, they are not entiltled to keep any of your deposit, so if you want it all back, do email me
sasha@opticalexpressruinedmylife.co.uk

Hi, I had the usual consultation and phone calls about having lens replacement treatment the advisor was in my opinion pushy but thought they would be helpful and ok. I paid my £500 deposit on 11th April but having read further horror stories and now with the cost of living and financial difficulties decided I couldn’t go ahead with it . I requested a full refund of my money which I paid on my cc yesterday the 11th may which was 30 days . But I was told via email I was only half in store credit for the future. I’m looking for help if possible to retrieve all my deposit. Please help . I’ve emailed to the Sasha email address with my name and number. Thank you for looking and hopefully I’ll be successful with getting my refund back. Thank you.
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admin: Nothing received from you
Pls send again: sasha@opticalexpressruinedmylife.co.uk

I had a laser surgery consultation on 13th of April 2022 in Milton Keynes. After all the tests I was told that I was a suitable candidate for LASEK Idesign. I was told that to secure a date I needed to pay £500 as a deposit. The date of surgery was the 1st of June.
Since then I have found so many things that can go wrong with laser surgery that I wasn't told and it's irreversible.
Today I had a phone call with a clinician but I don't know their name or what their job is. The lady was trying to reassure me but in all honesty my gut feeling was saying no don't get it done.
I callied customer care to cancel I was told that I would not be receiving my full refund and that they would keep 50% of my deposit for admin fees.
I dont think this is right or fair because I was not told this when they took my £500. I didn't sign anything and I hadn't seen this at all until I cancelled.
Please can you help me?


admin: Please send your phone number to sasha@opticalexpressruinedmylife.
The company has no legal right to keep your deposit - and they know this

My brother, Stephen, had a free consultation for lens replacement at Optical Express Glasgow on 2nd April 2022.

He only wanted information but he told me he was heavily pressured into going ahead and agree to surgery without any chance to do any research. He asked if they’d do one eye at a time but they told him both would be done on the same day because it would be easier for my brother and save him time off work.

He was informed that he would have a consultation with the surgeon on the day of the surgery but he wasn’t even told the doctors name. I find this to be very unprofessional he should have been booked in to see him well before the Lens Replacement surgery?

He has since read up on this company and has decided not to go ahead with the surgery booked 6th May he paid a £500 deposit on the same day.

Stephen contacted OE in Glasgow last week to cancel the surgery, but he then received a call on Sunday 24th April to discuss his surgery! He informed the woman that he had sent an email stating that he wanted to cancel the surgery and get a full refund, she simply said okay.

He has had no confirmation of the cancellation or refund in writing. Please can you help?
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admin: Operating on both eyes on same day has nothing to do with saving your brother time, it’s to cut their costs, because if done on separate days they’d have to pay the surgeon twice!
Please email sasha@opticalexpressruinedmylife.co.uk for further advice, because I can assure you that they have no legal right to keep Stephen’s deposit