"Techniques like this might be common in the world of double glazing..."
Three years on they've got worse!
I'm sure you'll agree it's time for Watchdog to make another visit, so please send them your story: firstname.lastname@example.org
Reply to admin
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There is huge hatred towards OE, lots of talk about their dodgy sales practices and awful management, nobody would touch them with a barge pole, and that's from experienced optoms working in the industry.
You have to sign up but it's great reading.
Reply to Danny
- On your side
Surgeons and optoms are at the bottom of the prey - victim list lower than counsellors.
Call centre plays an important role in this model as the evil eye - the big brother's helper.
This multidimensional surveillance and evil bonus system is effective enough to put ignorance, stupidity, and greed before anything else. Every optom and surgeon has many "guardian angels".
However, using this model has some pitfalls too which in turn are the major business killers.
I am not talking about OE now. This is how this industry works.
admin: Thanks for your post, but some of it is a little obscure. I'd appreciate it if you could explain further
Reply to On your side
There are indeed rumours that David Moulsdale himself is keen to ensure that employees, in particular female employees, meet a certain standard in terms of appearance or attractiveness, so the revelations in court are supportive of these rumours about Optical Express culture.
It is also rumoured that catching David Moulsdale's eye can offer an attractive Optical Express staff member career advantages. It has been rumoured that, over the years, he targets and approaches young female employees at work functions.
It is rumoured that there are many in the industry who will not, under any circumstances, work for Optical Express.
Reply to Rumours
- I think not quite right
Replied by I think not quite right on topic The Truth & nothing but the truthPosted 01 Feb 2014 20:46 #25
So a Regional Manager or store manager may indeed not know when their performance is being informally reported on by a subordinate.
It is likely that David Moulsdale is not averse to building personal relationships with staff at all levels of his organisation. It is likely that the staff may not realise this may be a part of his wider management style.
Additionally, as far as I am aware, optometrists do not report directly to store managers, they may report to senior optometrists. (Senior/ Optometry Development Managers).
David Moulsdale is likely to be communicating directly with and maintaining strong relationships with influential optometrists within his business.
Reply to I think not quite right
This is roughly how it works - OE employees pls feel free to correct me if you disagree or would like to add anything:
Hugh Kerr (General ops director)
Then of course there's the surgeon, also under pressure to meet their own targets.
For one day's work I have it on good authority the surgeon is paid approx £32.25 per eye (laser)
To encourage them, once they've reached £1,000 they are then paid £100 per patient.
If not enough patients are booked in to make a surgery day financially worthwhile, they will be rescheduled on an alternative date to ensure the surgeon meets his targets.
This means a minimum of 15 to 20 operations are being performed by one surgeon in one day, hence the comparison to a factory production line you'll often hear mentioned by post op patients!
That might not sound a lot when you consider one eye might only take 10 minutes, but bear in mind that before surgery, the surgeon - who has never met the patient before, must read the patients notes - written by an optom (also paid commission) and programme individual laser cards for each patient based on the optom's readings!
For those confused by the terms, the optometrist is only qualified to perform eye tests, s/he is NOT an ophthalmologist who is the surgeon.
Many months ago I received information form various sources concerning optoms passing unsuitable people for surgery simply to meet their targets, expecting the surgeon to notice and cancel them on the day.
Unfortunately however, it is a fact that the surgeon is under such pressure with back to back patients (eye to eye perhaps) that mistakes are being made.
Sadly I have lots more info far worse than this to tell you in due course!
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Public Concern at Work - Making Whistleblowing Work - 0207 404 6609
Reply to FYI
- Mr X
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Kenneth. wrote: How many times do I have to say this.
The Optometrists and surgeons make the money-they choose the suitable and unsuitables. Counsellors sell the treatment on the back of who the Optometrists put forward.-Some are sales people, not optically trained.
The surgery staff just do it the (profanity deleted) treatment. They have NO SAY in who is treated, unless they have attained certain levels of knowledge and have confidence and ability to stop them.
STOP PUTTING EVERYONE IN THE SAME BRACKET.
Blame the others who decide.
It is NOT Russian roulette. Nobody sits in a room and decides 'lets ruin Mrs A's eyes today'. Complications in surgery unfortunately happen.
If you truly think that people deliberatly decide to ruin eyes then that is ridiculous.
I must agree with the comments from Anonymous on this point.
It may not be the case in your situation Kenneth.
I suspect that for most people on this forum that the "Counsellor" ultimately is the one that talks you into surgery albeit after your eye test, filling you with false hopes of great vision and "You're an ideal candidate" nonsense.
If they don't have an adequate knowledge of the medical procedure and risks, they shouldn't sell the procedure.
Reply to Mr X
2 days after getting the contract OE retracted the offer saying they were going to use a current member of staff instead. One week later, and after me making a complaint, I was re-offered the job.
After being there only 2 weeks I was called in for a meeting and told i was not suited to the role and wasnt showing commitment. I had to leave right away. I was paid 3 weeks wages.
I had cleared their backlog and was left with no work hence why i was let go!!! Since then 2 others have filled the role and have also been let go.
DO NOT WORK FOR THEM
Reply to Angela
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Or was it just a case of, "well we have him in here, let's try and get more money out of him".